Top all-in-one cloud communications platform for any enterprise
March 17, 2025

Top all-in-one cloud communications platform for any enterprise

Raul Paramo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

GoTo Connect is ideal for any organization, although it has very strong features for small and medium size companies. GoTo Connect, GoTo Meeting and GoTo Webinar (GoTo suite) are cutting-edge trust-worthy solutions. I highly recommend this all-in-one business communication software and cloud base solutions suite. Reliable and convenient platform.

Pros

  • Smart business phone system
  • Engage audiences
  • Scalable contact center capabilities

Cons

  • In rare ocassions the signal is weak
  • Some delays in the connections
  • Some clients did not about GoTo Connect (brand positioning)
  • Reduce cloud phone system costs by 22% YoY est.
  • Improve collaboration and productivity of internal teams by 13% YoY est.
  • Increase client satisfaction for 15% YoY est.
Packed with very powerful features such as routing, auto attendants, robust integrations among others deserve a recognition. Implementation of the software and additional features was easy in general terms. The result overpassed the expectations.
GoTo Connect is a real all-in one cloud-based smart business phone system -with a trully holisitic approach- GoTo Connect offers an all-in ine solution with enterprise-grade capabilities but without the enterprise-grade price. Complete, comprehensive but affordable as well.
GoTo Connect is ranked at the top of the market options. Surely the best option for small and medium size companies accross the Americas region

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

GoTo Connect is the right communication partner to simplify how your organization connects, engages, creates relationships in a digital and dynamic world. Phone system, CX and contact center capabilities are among the best in the market, rapidly earning recognition and brand reputation. GoToConnect uses an AI-powered platform which is simple to use, manage, and is quite affordable.

GoTo Connect Feature Ratings

9.4
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
10
User templates
9
Call reports
10
Directory of employee names
9
9.2
Answering rules
10
Call recording
10
Call park
9
Call screening
9
Message alerts
8
9.5
Video conferencing
10
Audio conferencing
10
Video screen sharing
9
Instant messaging
9
10.0
Mobile app for iOS
10
Mobile app for Android
10

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