Item: GoTo Resolve
Rating: 8
Author: Neha Pant

Use Cases and Deployment Scope

Earlier, when I joined my current organization, we were using Gotomeetings. It's a great tool especially for remote setups, to connect with clients and colleagues. The great part about this feature is its conferencing and webinar abilities. It's fairly easy to even add external participants to the meeting.
I was told that our company switched to this tool during COVID-19, and it was a life-saver.

Pros and Cons

Seamless webinar and conferencing abilities
Better Connectivity
Great support team
Easier to provide remote control to IT when you need troubleshooting
Great quality audio and video

Better for sales team to host webinars and conferences
Good for IT to take remote and troubleshoot issues
Sometimes the screen goes black, could be fixed

Return on Investment

Great interaction platform
crystal clear sound and video quality

Usability

Navigation is fairly easy, never faced any issues as such. In fact, I am a fan of their UI. The integrated set of features is fairly easy to use and at par with quality.

All in One Platform

Helped us a lot, especially during Covid when all of us had to work from home. It was fairly easy to connect with IT, and give them remote to troubleshoot. Infact, after such a great output and productivity of using this tool, our company went permanent remote.

Alternatives Considered

Google Meet, Microsoft Teams, RingCentral Meetings, RingCentral Video and Zoom Phone

Not a decision maker to evaluate tools to purchase them, i am a mere user.

Key Insights

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

Yes

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

Other Software Used

Slack, SpotDraft, DocuSign, Conga CLM (Conga Contracts), Grammarly

Likelihood to Recommend

I work in sales and this is definitely an indispensable tool for web conferencing and webinars, with unmatched quality of audio and video. Since we work at a remote setup, it really helps us when we face technical issues. Really easy to get hold of IT, and get the issue resolved by giving remote.
One thing I especially like about this is that you don't need to have an app to join the meeting, you can do it directly by clicking on the link.

Best tool for Remote setup

Overall Satisfaction with GoTo Resolve