GoTo successful IT management
December 12, 2023
GoTo successful IT management
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
Our company use to primarily outsource IT support functions. Recently and internal IT team was built and GoTo resolve was chosen an a platform to manage the workload and execute ongoing tasks. I don't particularly use it daily myself but have seen it in action how it helps to streamline the whole process of IT support.
- Intuitive helpdesk
- Clear and detailed of associated devices
- Workflow management
- Mobile app not as good as the desktop site
- There were some issues in creating multiple org within the same company
- Some tickets sometimes would not allow to start a session
- Reduced budget spent on external IT support
- Created new jobs within the company
- Reduced downtime and improved productivity
This has allowed us to set up an internal IT team. It created jobs and whole new department within a sub section of the company. It reduced IT downtime thusly improving productivity. Logging a ticket and subsequent management of it is made easy, removing the need to stay on the phone for prolong periods of times with an external IT support team.
Do you think GoTo Resolve delivers good value for the price?
Not sure
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
Yes
Did implementation of GoTo Resolve go as expected?
I wasn't involved with the implementation phase
Would you buy GoTo Resolve again?
Yes