A powerful tool, which is forgotten

As the CTO of My Digital Manager, I rely on GoTo Meeting to facilitate seamless communication and collaboration across our organization. We use this platform primarily for team meetings, client consultations, and strategic planning sessions. GoTo Meeting plays a critical role in bridging the gap between our remote and in-office team members, ensuring that everyone is aligned and informed regardless of their location.The key business problems that GoTo Meeting addresses for us are communication consistency and operational efficiency. With a geographically distributed team, we needed a solution that could reliably support high-quality video and audio meetings, enable screen sharing, and allow for real-time collaboration without technical glitches or downtime. GoTo Meeting has proven to be a robust solution that supports our need for reliable and secure communication.Our use case spans across multiple departments, from marketing and sales to IT and client support. We use GoTo Meeting for everything from daily stand-ups and project updates to complex client presentations and training sessions. The platform's integration capabilities with our existing tools and its ease of use have helped reduce friction in our workflow, allowing us to focus on delivering value to our clients.Overall, GoTo Meeting has become an essential part of our communication strategy, supporting our efforts to maintain high levels of productivity, engagement, and collaboration, even in a remote work environment.

No, we did not purchase premium support for GoTo Meeting. The reason is that the standard support provided with the subscription has been sufficient for our needs. GoTo Meeting’s platform is user-friendly and stable, and we haven’t encountered any major technical issues that required advanced troubleshooting or priority support. Additionally, the comprehensive online resources, such as the knowledge base, tutorials, and community forums, have been very helpful in resolving any minor issues or questions we've had.

Yes, there was a time when GoTo (formerly LogMeIn) provided us with exceptional support for GoTo Meeting. We experienced a critical issue during a high-stakes client presentation where some participants could not connect to the meeting due to a server error. This was a particularly important meeting involving key stakeholders, and any delay or disruption could have negatively impacted our client relationship.We immediately reached out to GoTo’s customer support team, and they responded remarkably quickly. Within minutes, a support representative was on the line, guiding us through troubleshooting steps to identify the root cause of the issue. When it became clear that this was a server-side problem, the support team promptly escalated the case to their technical team. They kept us informed throughout the process, providing real-time updates and working diligently to resolve the issue.