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A Whole Heap of Information
September 26, 2021

A Whole Heap of Information

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Growth

Overall Satisfaction with Heap

We use Heap throughout our organization. It is used both on our product pages and our support site to better understand the user journey, user engagement, and pain points. We use [it] for validating hypotheses, pilot testing, and [determining] the success of new features. We also send data downstream for larger analysis and more robust visual output.
  • Autocapture and definition creation are very easy
  • UI is intuitive and easy to work with
  • Snapshots make it easy to pull in additional properties related to the event
  • Sharing reports with non-Heap users is extremely limited and is virtually useless
  • Definition verification review process is limited
  • Unable to limit which Heap users can see what dashboards or reports
  • Would be great if Heap offered more collaboration tools in-app for things like definition verification, dashboard creation, etc.
  • Heap helped us identify which articles were viewed the most.
  • There was a direct correlation between articles read and. pain points within the product
Heap was selected by my predecessor. Heap does not include a digital adoption component, which is something we did not need. Pendo and Gainsight include DAP, which adds to the overall cost. Mixpanel requires developer resources to add tracking to any new features. In comparison, Heap is much easier to implement than Mixpanel. It's [comparable] to Pendo and Gainsight but without the DAP, which should keep the price lower if your organization doesn't require that.

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

Yes

Would you buy Heap again?

Yes

Heap is a great plug-and-play tool that requires very little developer overhead to install and manage. Because it is an auto-capture tool, it's very important that the code is well written and includes sensible IDs. This will make it easier to create events inside Heap and ensure that they won't break easily with subsequent code changes in the application. Like many similar SaaS analytics products, Heap's graphing tools are very limited. It's best to use another tool to visualize the data in a more robust way. It's also important to think about the business questions you need [to be] answered and draft a tracking plan since Heap will capture everything, which leads to a lot of unsorted data.

Using Heap

10 - Product owner, Product manager, Architect Researcher, Business analyst, UX analyst, [and] Data specialist.
8 - Our core team consists of researchers and business analysts who provide reports to their stakeholders