Heaps of Value!
October 07, 2022

Heaps of Value!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Startup

Overall Satisfaction with Heap

We use Heap to showcase the value of our product. We are able to see conversion rates and where our product drops off in conversions. As a B2B company, we're able to show our customers the value of our product against others. We can make changes and see the impact to conversion.

Pros

  • Conversion metrics.
  • Event tracking.
  • Funnel building.

Cons

  • It's a little confusing to use at first.
  • The findability isn't the best when looking for certain features.

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

Yes

Heap is well suited for any product with a flow to its usage. This would be beneficial in eCommerce shopping cart experiences, or any kind of checkout experience. It's also great for capturing conversion metrics for financial customers or business prospecting. You're able to find points of friction in your process and where users abandon your flow.

Comments

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