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Easy to use, Easy to Implement and captures invaluable data
July 09, 2022

Easy to use, Easy to Implement and captures invaluable data

Alex Richards | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

We use Hotjar at our organization to better understand user behavior on our website and we've also used it within our application too. It's great that we can see what the user see and what they are doing and where they are going so we can improve the usability/user journeys. If your looking to make your user's life easier/increase engagement then Hotjar is definitely a tool you should consider.
  • Heatmaps - see where your users mouse is pointing
  • Capturing feedback from the users
  • Being able to see what the user see's
  • Easy to implement
  • Customize the dashboard view - allow re-ordering of the widgets or hide widgets that aren't being used.
  • Sometimes when you navigate and you press the back button nothing happens and you need to use the nav on the page but then you have to make a few clicks to get back where you were.
  • Would be good to have integrations with ticketing platforms like JIRA, Github, and Bugherd in case you come across a bug you can easily raise a work ticket
  • Heatmaps
  • Allowing us to see where the user is on the page (and what they see)
  • Capturing feedback
  • Increased customer satisfaction - they like the improvements we've made
  • Increased sales leads
  • Massively improved the usability of our website based on reviewing the sessions that Hotjar has recorded.
For us, Hotjar was really simple to implement and the user interface is really easy to use and get accustomed to. Some of the other products we evaluated didn't have as rich features and were way overpriced which made us choose Hotjar. Also, Hotjar allows you to capture user feedback without any additional code being added. You can also add attributes to Hotjar - things like "trialist", "customer" etc to further refine your data.

Do you think Hotjar delivers good value for the price?

Yes

Are you happy with Hotjar's feature set?

Yes

Did Hotjar live up to sales and marketing promises?

Yes

Did implementation of Hotjar go as expected?

Yes

Would you buy Hotjar again?

Yes

If your looking to improve the user experience on your website/web app then Hotjar is definitely worth you considering. We have used this product on our website and web app for quite a while and it's great to be able to view where a user is on the page, where they're mouse is moving and when they're scrolling etc. It's helped us gain a better insight into user behavior that's allowed us to make improvements to our site and web app.