Overall Satisfaction with HubSpot CRM
HubSpot CRM is a great tool for my organization. We use it for sales, service and administration. Likewise we use HubSpot for marketing, sales and recently utilized their service hub. I love it because I want a cradle to grave customer visibility for each group within my organization. I've used Seybold, Salesforce, Zoho and programmed my own on two occasions.... HubSpot is definitely the best all around program. And you can ask any question you might have and there will be dozens of articles and videos explaining your problem and solution. It isn't cheap and management does a great job of getting you to constantly upgrade and use new (and more costly) features, but it's in the same realm as Salesforce and I think a much better platform to work on.
- Identify and track users.
- Able to prioritize contacts/companies (though this can be done better it's very good).
- Assign contacts/companies to staff for pursuit.
- Its internal search for a contact really sucks. If you want to be sure a contact isn't already in your database you have to search using their email address. Anything else including company name doesn't always bring up what you would expect.
- The ability to utilize HubSpot data and generate a report that you can share with partners or vendors.
- SIC and NAICS functionality.
- Vertical market focus is not easily done without lots of customization.
- Certainly creates an ROI just not sure how I would document it if I had to.
- Keeps opportunities from slipping through the cracks.
- Creating a 360 view of a prospect, customer, service life cycle.
I prefer HubSpot over the other competitive products. HubSpot is a mature product that clearly defines and accomplishes what it sets out to do. I would like being able to have "standard" sales models in HubSpot that can be easily implemented to meet different sales processes and models, but you can get there by using workflows, reports, custom tags, etc. Overall a really good product that I'm happy with.
Do you think HubSpot CRM delivers good value for the price?
No
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot CRM again?
Yes