HubSpot - the 'Spot' for a great sales and marketing hub.
October 08, 2021

HubSpot - the 'Spot' for a great sales and marketing hub.

David Parkhurst | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM is being used within the sales and marketing organizations as a CRM, sales tool, and for some of our marketing activities. It is also for executive readouts of pipeline momentum and revenue projections. It is not currently utilized across the organization. For Omni, HubSpot CRM is a very easy-to-use, nimble environment for us to track our contacts and sell in a reasonable way for a company of our size.
  • Intuitive.
  • Pipeline tracking.
  • Tool integration.
  • Cost of using HubSpot CRM as our marketing tool is too high, versus Salesloft and others.
  • Cost of using HubSpot CRM as our employee/contractor communication platform is too high versus other email/digital marketing tools.
  • Pre-built templates for sales CRM could be more robust.
  • Strong tool at a reasonable cost.
  • Extensive capabilities across functions: sales, marketing, and forecasting.
  • Great solution for building landing pages and tracking contacts.
HubSpot CRM may be the easiest CRM to utilize in the marketplace today. It is intuitive, has exceptional in-site guidance and tips, and extensive training videos and clips. The customer support chat is very responsive and helpful always. Based purely upon ease of use, HubSpot CRM is miles ahead of the other large competitors.
HubSpot CRM is the best for our needs because of its ease of use, lower costs at the entry tiers, and ease of integration with other tools.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is an exceptional tool for small and medium businesses. The pricing, especially for the lower tiers of the sales, marketing, and ticketing solutions is reasonable, and the tool itself is very user-friendly. It is robust enough for enterprise uses, but at that scale and for those typical requirements, HubSpot CRM may fall short of Salesforce's ecosystem.

HubSpot CRM Feature Ratings

Customer data management / contact management
8
Workflow management
Not Rated
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
Not Rated
Interaction tracking
8
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
8
Email marketing
5
Task management
7
Billing and invoicing management
Not Rated
Reporting
7
Forecasting
7
Pipeline visualization
7
Customizable reports
7
Custom fields
8
Custom objects
8
API for custom integration
Not Rated
Role-based user permissions
9
Single sign-on capability
9
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
6
Compensation management
Not Rated
Mobile access
8