Topspot for HubSpot CRM
December 16, 2021

Topspot for HubSpot CRM

Brandon Sandiford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Bitventure is a fast-paced sales environment that has a relatively complex sales and onboarding process, and it was therefore imperative that sales and management have full visibility of the details of all deals and the status of each opportunity. HubSpot enables us to accurately track deals and seamlessly hand [them] over at various stages of the deal from marketing to sales to compliance and operations. We use HubSpot extensively to also manage marketing campaigns and customer contacts, for the onboarding of customers as well as ongoing support by account managers.

Pros

  • Track deal progress and schedule tasks for all role players in our organisation
  • Provide full visibility into all customer interactions throughout the customer life cycle
  • Manage client support tickets for account managers

Cons

  • I cannot fault the available features and functionality of Hubspot and feel it offers incredible functionality and flexibility and value for money
  • Better focus and management of deals
  • Shorter sales cycles
  • Increased sales volumes
HubSpot is far more flexible and feature-rich than many other systems that I have used previously. I have found that the flow of the platform is simple and intuitive, and the integration with our email and calendaring system means our users are able to rapidly onboard and use HubSpot effectively without having to dramatically alter their day-to-day functional activities.
Our marketing team generates both inbound and outbound leads for our sales team. Our outbound leads are typically campaign-driven as they target specific companies in predetermined industries with a predefined value proposition, while our inbound leads are ad hoc and based on SEO and blog activity. Marketing screens all leads obtained and schedules meetings for sales team members. HubSpot supports the marketing teams' management of these leads and the seamless handover to sales of qualified leads.
HubSpot is intuitive, fast to implement, feature-rich, and offers incredible value for money relative to the other systems that I have used previously. The modular nature and licensing options provide affordable flexibility that supports our business objectives and needs.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Given the global COVID pandemic, HubSpot has proven highly effective in ensuring continuity and collaboration between functional teams in our business that have been working remotely. The ability to manage multiple deals within a single customer has also been very powerful, especially when different sales executives are involved in the same account.

HubSpot CRM Feature Ratings

9.6
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Interaction tracking
9
9.0
Case management
9
Help desk management
9
9.0
Lead management
10
Email marketing
8
9.5
Task management
9
Reporting
10
8.3
Forecasting
8
Pipeline visualization
10
Customizable reports
7
9.0
Custom fields
10
Custom objects
8
9.0
Role-based user permissions
9
Single sign-on capability
9
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
10.0
Mobile access
10

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM