Choose HubSpot CRM
July 08, 2023

Choose HubSpot CRM

Madushanka Rajapakse | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot CRM Keep track of clients contact, send e-mails and to contact them when they open my e-mails, setup meetings with them. It has been very helpful tool for me because all the information's I need its all in one place. I regularly sends e-mail to my clients and the e-mail open notification feature is a very important one me. In terms of problem solving HubSpot CRM has helped us to simply our business model because we heavily rely on our e-mail campaigns to bring clients.

Pros

  • Excellent Notification Features - Ex. e-mail open feature
  • Really easy to set up meeting with clients
  • Easy to integrate with other apps, ex, Slack, Gmail,
  • Simple Interface and not so complicated setup
  • Very reliable platform - breakdown very rarely and if did team will sort it out very quickly

Cons

  • only glitch I observed so far is even if i open an email which I sent to a client I get the notification message saying client has open the email.
  • This certainly has helped us to grow our business because it saves lot of time and has simplified the process.
  • In terms of ROI i cannot say an amount because I'm only an user.
Easiest CRM tool that i have used so far and the best. I have used Oracle CRM before and its really complicated comparing to HubSpot CRM.
All the email campaigns and meeting setup are done via HubSpot CRM.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Excellent tool for who are in hunt business lead. All the contacts, emails you sent, sales pipeline all are in one single app and its really easy to use.

HubSpot CRM Feature Ratings

9.0
Customer data management / contact management
9
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Customer Service & Support ()
Not Rated
9.0
Lead management
9
Email marketing
9
8.5
Task management
8
Reporting
9
7.5
Pipeline visualization
7
Customizable reports
8
8.0
Custom fields
8
Custom objects
8
API for custom integration
8
8.0
Role-based user permissions
8
Single sign-on capability
8
7.0
Social data
7
Social engagement
7
8.0
Marketing automation
8
Compensation management
8
8.0
Mobile access
8

Comments

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