Influitive

Our company was looking for a customer advocacy platform five years ago. A selection committee researched and reviewed many options. In the end, Influitive was selected as our vendor for our Renaissance Royals community. The purpose of our community is to make personal connections with our users (educators), provide them with information and resources about their products, and provide a venue for our users to connect with us and other educators. It is hosted by the Marketing department, but we work with other teams across the organization including Sales, Product Management, Customer Success, Research, UX, and more. The business problem the Influitive platform addresses are that it allows us an easy way to connect with our educators, a channel for educators to provide direct feedback and connect with other educators, and it enables us to make the content fun and educational at the same time.

We have moved to the hybrid approach of customer advocacy and community over the last few years. Our educators have experienced so many issues during COVID that we stayed focused on providing them support and resources with asks for advocacy opportunities secondary. With this approach, our acts of advocacy and completed activities have grown 87% and 44% YOY and we'll be hitting our annual goals before the end of the third quarter. When you provide more value to your members than what you ask in return with advocacy, you will see stronger growth and more members willingly participate.

I can't say I would change anything. I don't know the specific details of how the products were evaluated, but the cross-functional approach to vetting vendors and finding a solution that would meet our needs worked well for us for the last six years. We are happy with our Influitive platform.

Influitive is used to manage our customer advocacy program as part of our overall Marketing line of business. We use Influitive to support the platform in which our advocates can interact with each other. We also use it to track referenceable activities for our customers.

Yes, definitely. We have been able to take advantage of a lot of Influitive's features, such as the Discussions feature which lets customers interact with each other in a Discussions-based forum. We have also been able to make the challenges look really enticing and fun so that our customers will want to participate in them.

I was not involved in the purchasing process with Influitive, I am just a user

Yes we do because it's important for our customers that they are having the best experience with our advocacy program's hub. However, I often feel that my responses go into a black hole or it takes months for things to get resolved.

Unfortunately, I cannot

We use Influitive to connect with our most passionate customers as a way to help them: connect with us as a company; connect with each other; discover a variety of resources that can help them in their roles; and easily share their love of our product with others. Our Influitive instance lives within Product but is leveraged by individuals across the company on a global scale. At the highest of levels, it allows us to develop better genuine relationships with our customer base.

We use Influtive for our customer advocacy program, which is, in and of itself, a fabulous community. The software makes it really easy to get to know community members, as well as allow community members to get to know each other. If you're a creative community manager, there are a million ways you can use Influitive to build community. But just like anything, to be successful, you also need to implement strategy and best practices.

I'd want to chat with other Influitive users a bit more before purchasing. I'd also want to see the product in action more than a couple quick demos. This deeper look would enable me to know if it could do everything I needed. With that said, when purchasing Influitive, I didn't have a solid sense of what I needed, so the selection process was adequate. Now I'd be much harder to please.

I didn't know Influitive has premium support.

Recently, when we encountered a bigger issue than we expected on our side (and were up against a timeline), I reached out to Influitive to see if they'd put more resources on it to help out in a timely manner. With a quick response, they said yes. They added resources to help us figure out the issue and get it moved through the process faster.

Using it to enhance advocacy programs and help users stay engaged with products news, enhancement, learning, and training material. An insightful platform to balance work and fun. Initially keeping users engaged and up to date had been slow, however with Influitive in action, it's effortless. The program helps us make the entire education and learning process fun and meaningful.

We have excelled in achieving all these attributes, and believe it will continue to drive customer advocacy and build a splendid connection between customer and brand. Influitive promises a great UX, amazing features, and effortless creation of tasks and reporting. Well, isn't that a dream for an organization? We enjoy working on the platform and so do our users.

We might take a trial month or two. Make challenges and run a beta surveying 500 customers on what features they like the most and where would they feel we could make a change, replace or review a certain feature. It is important for us to keep our audience as the priority and ensure they enjoy logging in each day.

I do not know whether we bought premium support initially, however, I do know that we are treated extremely well and we get great support that is quick, knowledgeable, and always ready for us. The team is very responsive and sure feels like premium and we also have bi-weekly connec[tions]to ensure everything is running smoothly.

There was a time that many of our experience channels were acting odd and kept expiring all by themselves. WE realized the bug and informed the team. I think we had two to three people working on the issue and made sure we were up and running in next to no time.

At HPE we are using Influitive as the platform that we build our customer advocacy communities on. We have several communities that span multiple business units across the company, and more to come in the future. Influitive also provides a centralized location for us to build out advocate profiles allowing us to better customize per advocate. Without Influitive we would likely have several tools and not be set up for success as we are now.

To be honest, I would not change my process. These days there are more options to pick from but I think the key fundamental pillars have not changed for me. The key factor forme now would be does just one platform hit the entire bill or are their little pieces of other offerings I would also like to see on Influitive.

I have to be honest here, that I do not remember what level of support we have aligned to our contract. I can simply say that I have never not even once had an issue. I have always felt that my cases where dealt with in a timely manner with great skill. I do not always look forward to collaborating with support teams...but that is not the case with the Influitive support team!

Recently we had an issue with a certificate on our end expiring. Influitive responded asap, worked with us on the fly to get things updates to minimize our downtime and did it all with a smile never making us feel the stress we could have if it was not taken seriously on their end! I have always found that the team goes above and beyong this is just an example of the most recent win with them!