Influitive

Influitive

Customer Verified
Top Rated
Score 9.0 out of 10
Top Rated
Influitive

Overview

What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As...
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Recent Reviews

Influitive Review

8 out of 10
August 25, 2022
We use Influitive to communicate with our advocates including engaging and nurturing them through contents that we deliver through our …
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An amazing tool!

9 out of 10
August 24, 2022
Influitive is an amazing service. The platform is always updated with new features useful for users but also for admins. I love the …
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How Influitive Differs From Its Competitors

Hybrid Platform

Influitive has been great for engaging our existing Advocates. We do, however still use a separate tool for Community building (SFDC communities). While SFDC communities aren't perfect, it's a better option for our organization as our care site is also hosted in SFDC (and our CRM is obviously SFDC
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Hybrid Platform

At first, my company was only going to be using the customer advocacy tool. After reviewing closely, we decided to add community building and it was a great decision. Having both is like peanut butter and jelly, it just goes really well together.
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Hybrid Platform

We have had steady year-over-year growth in our advocate numbers thanks to the Influitive platform. The platform is a safe space for our advocates to hold discussions on topics relevant to them and a great place to network. It is also a great way for us to stay connected to our advocates in a fun …
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Hybrid Platform

It's doing exactly that! Most of all, the offer of being part of Influitive's own community has allowed for networking, idea sharing, and discussions with those in similar industries, whom I would have never met otherwise!
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Hybrid Platform

We have benefited from using Influitive as our customer advocacy platform. It has helped us nurture our clients to become advocates at every stage of the customer lifecycle.
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Hybrid Platform

We have benefited significantly from both of these areas. Our hub allows us to connect and build brand advocates but also encourages community behaviour with our hub members, increasing retention and creating evangelists of the brand.
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Hybrid Platform

That is certainly one of our goals - to use Influitive to drive community engagement. We use another platform for our community but it integrates easily so I hope we'll be able to see success with that.
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Hybrid Platform

I have been able to engage with customers on a closer level and this has enabled me to understand the needs and wants of our customers better
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Hybrid Platform

The different types of challenges help creating a very strong community that can help the company with the general awareness. The challenges as well are useful for the customer advocacy, it’s very easy to engage them! It was very easy to create a strong community with a twist! Very recommended
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Hybrid Platform

In terms of advocacy outcomes, there are many -- we use Influitive to generate customer advocacy content such as case studies, testimonials, and product reviews; as well as to help drive adoption and education of our products.
In terms of community building, our customers love the discussion …
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Hybrid Platform

We have moved to the hybrid approach of customer advocacy and community over the last few years. Our educators have experienced so many issues during COVID that we stayed focused on providing them support and resources with asks for advocacy opportunities secondary. With this approach, our acts of …
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Hybrid Platform

Our Influtive CommUnity gives our customers the opportunity to ask each other for support on non-technical subjects. It’s a fun way to promote brand loyalty in a subtle way.
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Hybrid Platform

I don't see how customer advocacy if done well, doesn't automatically generate community building. To me, they're one and the same. As your advocate's complete advocacy-related activities, they're simultaneously building relationships with your org and each other. So yes, Influitive can do both. …
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Hybrid Platform

We've definitely used the platform to help us with our customer advocacy activities-- from finding customers to participate as a speaker in a webinar, at our user event, or leaving a review, it's been very helpful. It has also helped us track our advocates and their activity.
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Hybrid Platform

It has helped us to identify some of the most active advocates and leverage their activity into acts of advocacy. We are able to reach out more easily to those who are part of the advocate group. We are still struggling to make it a true community and encourage more interaction among members.
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Hybrid Platform

Yes, definitely. We have been able to take advantage of a lot of Influitive's features, such as the Discussions feature which lets customers interact with each other in a Discussions-based forum. We have also been able to make the challenges look really enticing and fun so that our customers …
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Hybrid Platform

I have increased customer advocacy and community building through challenges/digests/discussions forums. I have also developed a relationship with the customers which has increased engagement on the platform.
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Hybrid Platform

We do not currently use Influitive for customers, so we cannot speak about this formally. As far as an internal community-building tool and generating retention and advocacy for our select user group, Influitive continues to come through.
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Hybrid Platform

Influitive has helped us hit client advocacy goals (reviews, case studies) and also centralize our community and knowledge base in one location. This helped us achieve our goals while improving the overall brand and product experience for our clients.
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Hybrid Platform

After our experience, we scaled the platform to a wider level as we figured out we could host different communities and influencers on the same platform, and provide suitable content to each of them.
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Hybrid Platform

Influitive has components for both a transactional give and take, as well as for free form interaction. Both systems have their appeal, sometimes to different demographics. Both can be used to foster a sense of engagement, and therefore a sense of community.
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Hybrid Platform

The platform in general is easy to use for the community manager. We have a platform to monitor the many activities and developer members. The fact that they have third-party integration really benefited us. Our developers are spread across different parts of the world. One of the ways we …
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Hybrid Platform

It's great to get unfiltered feedback from our customers through Influitive- the product team has found that very helpful. We can lean on our customers in Influitive when we need something from them, too (reviews, testimonials, surveys etc)
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Hybrid Platform

I have used Influitive for customer advocacy and not so much for community building because I am in the early stages of trying to retain new customers for my company but I can see how it will benefit me in the long run when it comes to community building and retaining new customers in the long run.
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Hybrid Platform

Our customers love networking with each other, so Influitive allowed them to do so and build their relationships. Having those relationships really improved customer satisfaction and investment. It also provided an additional draw for members. We could recruit them to participate in challenges, …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://influitive.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Bettermode?

Tribe is a community platform that integrates social touchpoints across the user journey. It helps brands and creators to build online communities with complete customization capability and data ownership to drive customer engagement, improve retention rate, collect feedback, and improve lifetime…

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What is Higher Logic Vanilla?

Higher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.

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Product Demos

Influitive in 90 Seconds
01:33
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Product Details

What is Influitive?

Influitive allows companies to build a community and invite customers to complete challenges, referrals, product reviews, social media posts, and more. As community members complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Influitive aims to enable businesses to easily visualize and report on all activities completed and the ROI of those activities, while integrating with the user's CRM and marketing automation platform to guide members through the entire customer journey.

The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.

Influitive Features

  • Supported: Issue challenges to get feedback, references and more
  • Supported: Complete referral management
  • Supported: Build community through discussions
  • Supported: Easily report on activities within your Hub

Influitive Screenshots

Screenshot of Expand your reach through trusted channelsScreenshot of Take Influitive mobile. Advocacy enables anytime, anywhere.

Influitive Video

Want to learn more about Influitive? Visit https://influitive.com

Influitive Competitors

Influitive Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified)

Frequently Asked Questions

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.

TechValidate, Firstup (Dynamic Signal + SocialChorus), and Amplifinity are common alternatives for Influitive.

Reviewers rate Availability and Online Training highest, with a score of 10.

The most common users of Influitive are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Sue Reukauf, M.Ed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our company was looking for a customer advocacy platform five years ago. A selection committee researched and reviewed many options. In the end, Influitive was selected as our vendor for our Renaissance Royals community. The purpose of our community is to make personal connections with our users (educators), provide them with information and resources about their products, and provide a venue for our users to connect with us and other educators. It is hosted by the Marketing department, but we work with other teams across the organization including Sales, Product Management, Customer Success, Research, UX, and more. The business problem the Influitive platform addresses are that it allows us an easy way to connect with our educators, a channel for educators to provide direct feedback and connect with other educators, and it enables us to make the content fun and educational at the same time.
  • The platform is easy to use for the company administrators and for our users
  • Influitive continues to improve their platform based on customer feedback
  • Customers are provided a dedicated Customer Success Manager to plan and improve the program monthly
  • Influitive provides access to executive leaders
  • They demonstrate how to run a community with their Influitive VIP community of users
  • The ability to download video/audio files directly into challenges
  • New campaign library releases should be 4-6 weeks before you would plan to use them
Influitive is suited for both large and small organizations. It is a safe environment (not on social media platforms) to engage with community members. You can choose to open membership to all interested parties or require a join code. It provides the framework and customer success support for onboarding, implementation, and growth. They provide professional learning opportunities to learn from the Influitive team and other community leaders. The data is robust and you can easily see what strategies are working and which ones need adjustments. If you want a safe, nurturing, fun platform to engage with your customers, Influitive fits the bill. If you don't have the funding to invest in the platform, you can start a community in many different places.
  • Ability to fulfill reference RFP requests in less than 72 hours
  • Ability to survey and gather feedback from our customers to guide product and business decisions
  • Over $1 million in ROI in 2020
  • Developing loyal customer base who are less likely to churn
Influitive Support has assisted us with digging into our issues and trying to resolve them or help find a workaround. The team gives us updates on their progress, and a few times we've had to reach back out to support to get an update. We can count on the Influitive Support team to answer questions and help resolve issues we report.
We have moved to the hybrid approach of customer advocacy and community over the last few years. Our educators have experienced so many issues during COVID that we stayed focused on providing them support and resources with asks for advocacy opportunities secondary. With this approach, our acts of advocacy and completed activities have grown 87% and 44% YOY and we'll be hitting our annual goals before the end of the third quarter. When you provide more value to your members than what you ask in return with advocacy, you will see stronger growth and more members willingly participate.
I honestly haven't come across another provider that I wouldn't recommend. New companies and providers are created each year. Each company has their pros and cons and you need to find what company you want to partner with. We have been happy with Influitive and don't have a need to change providers at this time. Influitive works for our customer advocacy and loyalty program of Renaissance educators.
2
Marketing - Customer Advocacy and Loyalty team. We partner with our Product, UX, Customer Success, Proposal Services, and other teams seeking input and feedback from our customers.
2
Senior Marketing Manager to plan strategy, align with corporate initiatives, analyze data, create campaigns, engage with members, partner with other departments, and more. The Community Coordinator takes care of the day-to-day tasks of creating activities, monitor discussions, approve rewards, write campaigns and activities, respond to member questions, and more. All members of the team need to work together to support the company initiatives and member support and engagement.
  • Two-way engagement with the educator members
  • Providing company resources to members in easy to digest activities
  • Collecting feedback, cross-sell/upsell product lines, and develop loyal customers who love our company
  • Quickly fulfilling RFP reference requests for Sales
  • Getting to know our educators on a personal and professional level
  • Using the data from the completed activities to determine what is helpful/useful for our educators
  • Expanded reference program
  • More customer voice in product planning and roadmap decisions
  • Created local user groups for in-person meetings
As with all software, there can be some less than ideal bugs or issues that occur. Influitive has been responsive to our issues and works to resolve them as soon as they can. We have been able to keep our educators engaged during the worst 18 months of education due to COVID related issues.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
I joined the company after the decision was made to use Influitive as our customer advocacy platform. We had a team of cross-functional employees who reviewed the options and ultimately selected Influitive as our vendor.
I can't say I would change anything. I don't know the specific details of how the products were evaluated, but the cross-functional approach to vetting vendors and finding a solution that would meet our needs worked well for us for the last six years. We are happy with our Influitive platform.
Score 9 out of 10
Vetted Review
Verified User
Influitive is used to manage our customer advocacy program as part of our overall Marketing line of business. We use Influitive to support the platform in which our advocates can interact with each other. We also use it to track referenceable activities for our customers.
  • Really easy to operate for the user
  • Makes advocacy enjoyable for the customer
  • Integrates well with other CRM software, such as Reference Edge and Salesforce
  • Great team of professionals who support you every step of the way
  • Support team is slow to resolve bugs and issues
  • UI could be more updated and catchy
  • Mobile app support could be a lot better
  • A lot of technical bugs I have keep happening over and over again
Influitive is great if you are looking to build a customer advocacy program from the ground up and provide an experience for your customers that is easy and fun. It is also great if you would like to track customer advocacy activities as it integrates well with other software platforms such as Salesforce. Influitive is less appropriate if advocacy is not the primary objective of your program.
  • Increased customer engagement
  • Increased customer reference pool
  • Decreased efficiency and possibly CX due to slow Support resolutions
Support has been difficult to work with lately. They are fast when it comes to resolving quick fix issues such as merging accounts or repairing small bugs within challenges, but for larger developer-needed issues, it seems that the ticket goes into a black hole. It makes things difficult for our customers who log into the platform every day and deserve a seamless experience.
Yes, definitely. We have been able to take advantage of a lot of Influitive's features, such as the Discussions feature which lets customers interact with each other in a Discussions-based forum. We have also been able to make the challenges look really enticing and fun so that our customers will want to participate in them.
I was not a part of the purchasing decisions for Influitive so I cannot speak to this. I have seen demos, however, and it seems that Influitive is a leader in the space.
3
Reference Program Management, Marketing
2
Our Reference Program Manager and I use Influitive on a day-to-day basis to manage our Advocate Hub for our Genesys advocates. We also use the software in conjunction with Point of Reference to track activity in Salesforce and push points to Influitive.
  • Advocate Hub management
  • Increasing customer engagement
  • Tracking advocacy journeys for customers
  • We have integrated with Point of Reference
  • We use the platform to advertise large events
  • We use the platform to support internal stakeholders and their projects
  • Build out a sub-hub for our top advocates
Influitive is an all-around solid product that helps us to our best work in the advocacy space.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
I was not involved in the purchasing process with Influitive, I am just a user
  • Don't know
  • I'm not sure
I'm not sure as I was not part of the implementation
Yes we do because it's important for our customers that they are having the best experience with our advocacy program's hub. However, I often feel that my responses go into a black hole or it takes months for things to get resolved.
Yes
It was resolved, but it took months to hear anything. Usually I have to follow up with support to get a status update on my ticket.
Unfortunately, I cannot
Influitive's software is very user friendly. It's easy to learn and manage. Plus, our customers enjoy interacting with the Influitive hub platform because they like the challenges and find it fun to engage with.
  • Setting up challenges
  • Setting up rewards
  • Interacting with customers through the messaging center in the platform
  • Uploading images to challenges
Yes
Score 9 out of 10
Vetted Review
Verified User
We use Influitive to connect with our most passionate customers as a way to help them: connect with us as a company; connect with each other; discover a variety of resources that can help them in their roles; and easily share their love of our product with others. Our Influitive instance lives within Product but is leveraged by individuals across the company on a global scale. At the highest of levels, it allows us to develop better genuine relationships with our customer base.
  • Connection: People want to connect in meaningful ways, but discovering how to make those connections isn't always easy. Influitive has a variety of solutions that can not only bring people closer together, but more importantly, allow organizations to do it in a very genuine, human way.
  • Give Knowledge: I haven't seen another solution that enables organizations to so easily share knowledge with customers. The Influitive interface gives administrators a lot of flexibility to serve up different types of content to meet the different personas/personalities of their customer base. This ability keeps engagement high and is a personalized way to deliver e-books, white papers, videos, etc. customers actually want to see.
  • Share Rewards: Everyone likes a bit of thanks! Influitive, again, makes it easy to deliver prizes/pieces of gratitude to customers. Thoughtful, meaningful gifts that make a difference for any organization are just a few clicks away!
  • The Influitive app has been glitchy over the years. Our customers prefer to access the hub through the app, but they lost a lot of faith in it because of performance issues. With that said, I know Influitive has been working on their app, and we haven't seen as many issues in the last six months.
  • Influitive still has some things to learn about when/how to let their customers have the control. But they're listening and actively adapting to this feedback, which is great to see!
If an organization wants to easily connect with customers in a meaningful way - Influitive can help them. If they want to deliver quality, diversified content to their customers is an easy-to-understand (and dare I say fun) manner - Influitive can deliver. If an organization wants their customers to feel heard, appreciated and accepted - Influitive can help them accomplish this goal. I believe in Influitive, because I've seen first hand what it's done for our customer base. And it's amazing.
  • I don't focus a lot on tangible ROI, because that's not what delivers the biggest value. But for those who see this as a key metric, Influitive can help create a reference program that easily proves ROI. I've done it, and it's easily achievable with Influitive.
  • The biggest ROI, in my opinion, comes from the relationships built within the Influitive platform. These have demonstrated their worth at my organization time and time again.
Influitive Support is fast and seems to care about helping customers succeed. With this said, you can only contact them via email. We'd love a phone number to call Support when needed.
We use Influtive for our customer advocacy program, which is, in and of itself, a fabulous community. The software makes it really easy to get to know community members, as well as allow community members to get to know each other. If you're a creative community manager, there are a million ways you can use Influitive to build community. But just like anything, to be successful, you also need to implement strategy and best practices.
We use Influitive for our closed customer advocacy program and Khoros for our open discussion-based community. Two different communities...two different software solutions. Each one best fits the ultimate goals of the community.
3
We all work on the Community team within Product.
3
Sr. Manager - Oversees the strategy for the customer advocacy program
Community Specialist - Oversees the day-to-day management of the customer hub
Community Specialist - Oversees the day-to-day management of the partner hub
  • Connecting customers to each other in strategic ways
  • Connecting customers to the org in strategic ways
  • Showing customer appreciation through rewards, etc.
  • We use their rewards capabilities to get donations to charities - $7,400 donated thus far from customers
  • We build meaningful relationships with customers, which turn them into loyal fans of the org.
  • We make ways for Jamf Heroes to show their involvement in the program on their LinkedIn -- a sign of their Jamf expertise.
  • Leveraging challenges to help influence the product roadmap
  • Helping Jamf break into new geographies
  • Allowing customers to get to know Jamfs even more
Influitive is the only tool I've found that allows us to do all of the aspects that help a customer advocacy program succeed. They don't have everything, but neither does anyone else. I look forward to seeing what Influitive does in the future to enhance their offering.
No
  • Price
  • Product Features
  • Product Usability
Obviously whatever we use needs to be cost effective. But the feature set is incredibly important with any purchase, because there's no point in buying something that doesn't have the tools that will allow you to accomplish your goals. Also, it needs to be easy to use. If it's a challenge to complete certain tasks, there's no point in having it.
I'd want to chat with other Influitive users a bit more before purchasing. I'd also want to see the product in action more than a couple quick demos. This deeper look would enable me to know if it could do everything I needed. With that said, when purchasing Influitive, I didn't have a solid sense of what I needed, so the selection process was adequate. Now I'd be much harder to please.
  • Implemented in-house
Change management was minimal
  • We had issues with how things plugged into Salesforce.
  • Some expected behaviors from Influitive were not expected on our side.
  • We had a bit of trouble figuring out how to have Influitive show up in our Salesforce instance.
I wasn't closely involved with the implementation from a technical standpoint, so I can't add valuable comments here other than I know things didn't plug into our Salesforce instance as we expected. I think the biggest reason for this was because Influtive is no longer Salesforce certified, when they used to be.
I didn't know Influitive has premium support.
Yes
It was! I really feel that every time I report a bug, Influitive jumps on it to get it resolved.
Recently, when we encountered a bigger issue than we expected on our side (and were up against a timeline), I reached out to Influitive to see if they'd put more resources on it to help out in a timely manner. With a quick response, they said yes. They added resources to help us figure out the issue and get it moved through the process faster.
Overall, Influitive is very easy to use for customers. There's a bit of a learning curve for new admins, but that's only because Influitive isn't always intuitive. The UI is confusing in certain places. I expect something to be in one place, and I find it somewhere else entirely. This is the only reason my usability rank isn't higher.
  • Building challenges is easy!
  • Adding rewards is simple!
  • Viewing the platform from the eyes of a customer is easy.
  • Some of the reporting is a challenge to navigate.
  • The platform has little quirks, which can cause a lot of time wasted to complete a simple task.
  • Not everything is consistent. So while some reports, when exported, stay in the software, others are emailed to the admin.
Yes
I honestly don't use it personally. Our customers have had mixed reviews on it over the years. They used to say it was very glitchy, but I know Influitive has been working to fix it. I haven't heard complaints recently, so I take that as good news! :)
Score 10 out of 10
Vetted Review
Verified User
Using it to enhance advocacy programs and help users stay engaged with products news, enhancement, learning, and training material. An insightful platform to balance work and fun. Initially keeping users engaged and up to date had been slow, however with Influitive in action, it's effortless. The program helps us make the entire education and learning process fun and meaningful.
  • Easy to use
  • Constantly improving features
  • Least stressful and perfectly adaptable
  • Caters to audience globally and is seamlessly integrated with many programs and CRMs.
  • The mobile app needs alot of work.
  • More UX improvement needed than a standard layout.
  • Customizing [the] look and feel can be better.
Anyone looking at creating an advocacy program that helps map ROI and rewards clients for enhancing brand reputation well, Influitive is an amazing platform for that. What's even better is the option to launch a referral program to widen your customer base and improve lead generation. The program has many features that help [the] B2B and B2C industry and proves to be an asset in multiplying your audience and maintaining brand loyalty.
  • Usability
  • Increased customer engagement
  • Enhanced product adoption
It is possibly the best option in its category. We have analyzed different platforms and programs that might have referrals, community, and advocacy on separate platforms but nothing truly on one that helps us manage engagement altogether. Their support is excellent and extremely responsive. We totally love the platform and enjoy each activity we layout fully knowing that if we ever have a hindrance executing a plan, the Influitive team will jump on board and be there to help us out.
We have excelled in achieving all these attributes, and believe it will continue to drive customer advocacy and build a splendid connection between customer and brand. Influitive promises a great UX, amazing features, and effortless creation of tasks and reporting. Well, isn't that a dream for an organization? We enjoy working on the platform and so do our users.
  • Ambassador Referral Marketing Platform (discontinued)
More options and better UX. Honestly, the platform barely had many features and was entirely focused on referrals. They did not help create a community or advocacy platform. Their gift card system was lacking global reach and that was definitely a major show down for us. We were looking for a unified platform that has all elements: Advocacy, gifting, referrals, references, and amazing UX.
5
Our core team working entirely on the program consists of 5 people. One looks at reporting and announcements, the others look at rewards, challenge creation, ideation and graphics. The platform has our attention entirely so that we constantly respond to messages in time and invite new customers to the platform to widen our network.
5
Our team is influenced by a background in Marketing, Content Writing, Graphics, and Public relations. The point of having a team that is blended with customer experience skills is to ensure we have the customer's interest and the right ideation and strategy to build the program into a stronger one. We have trained the people on the platform to ensure they know backend functioning completely.
  • Referrals
  • Reviews
  • Advocacy
  • Encouraging webinar registrations and attendence
  • Creating a buzz for upcoming events
  • Announcing new trainings and certifications to upskill audience
  • Many do not realize what an asset Influitive can be to manage reference.
  • Build Case Study Groups
  • Create a testimonial bank
Depending on the cost and new features to be added, our company might be motivated to renew the use of Influitive. However, a lot depends on the year to come and the enhancements that can better our experience and add more gamification to the platform. Adding elements that can woo our target audience.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Product features are the most crucial aspect for us because no matter how low or high a cost might be if the program does not have the features we are eyeing, its useless to us. We deem product features as the strongest point for us to lean towards a company and ensure our target audience gets the best experience while onboard.
We might take a trial month or two. Make challenges and run a beta surveying 500 customers on what features they like the most and where would they feel we could make a change, replace or review a certain feature. It is important for us to keep our audience as the priority and ensure they enjoy logging in each day.
  • Don't know
  • I am not aware of the issues as I wasn't a part of the implementation process.
At present while using Influitive, the implementation seems to be perfect. It is synced well with our CRM and we get all our data managed well by it. Users on our CRM clearly differentiate the users on the hub and even invite the ones who haven't already signed up. The sync between the two is going good.
  • Online training
  • in-person training
I was taught and made to show all features that could help me learn more about the platform and this was great hands-on training for me. I picked up things faster than others and did have time to create challenges and make changes while someone was around to supervise and help.
The online training was a great refresher to what I learned in person and the good part was watching the session again if I did forget things. It has been a great experience learning since it was quick and easily referenceable. Watching online sessions was self-paced and not bound by a clock.
I do not know whether we bought premium support initially, however, I do know that we are treated extremely well and we get great support that is quick, knowledgeable, and always ready for us. The team is very responsive and sure feels like premium and we also have bi-weekly connec[tions]to ensure everything is running smoothly.
Yes
Yes usually when we report a ug it is looked into almost instantly and they ensure they keep updating us on the matter. If it is delayed from their end, they are always prompt on letting us know even if we do not follow up. The team works round the clock if we mention the level of urgency.
There was a time that many of our experience channels were acting odd and kept expiring all by themselves. WE realized the bug and informed the team. I think we had two to three people working on the issue and made sure we were up and running in next to no time.
The platform is as easy as using an Instagram or facebook account. It has all features quite clearly laid out for admins and if there is any difficulty, the team also walks you down through steps. The layout is easy and they are constantly improving the look and feel. You can use the support articles that are so simple and easy to follow that you seldom have any difficulty.
  • Creating a challenge
  • Exporting a report
  • Inviting new users
  • Monitoring the dashboard
  • Changing banners on the top page
  • Pulling reports from gifting partner whether the reward has been honored or not
Yes
The desktop version is a beauty, however, the mobile app has a lot of things to be worked upon. It often has issues and takes you to different pages while you intend to go on a different one. It is slow and not that amazing. It needs a revamp for sure.
We haven't used it across multiple platforms. Essentially keeping track of advocates, referrals, reviews which somehow are all synced together.
Yes, always available and extremely quick. The availability is 10 on 10 for sure. We also have situations where their team might not be working or on a holiday, but if we have an event, they are available and ensure smooth running. That is the beauty of having Influitive take care of you.
Yes, there is a reasonable timeframe and most of the reports are quite instant. The pages and functioning are relatively quick and if in a case we are unable to update certain information or download a report, we do reach out to the support team that does respond almost immediately.
Jennifer Susinski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
At HPE we are using Influitive as the platform that we build our customer advocacy communities on. We have several communities that span multiple business units across the company, and more to come in the future. Influitive also provides a centralized location for us to build out advocate profiles allowing us to better customize per advocate. Without Influitive we would likely have several tools and not be set up for success as we are now.
  • Profile buildout.
  • Bite sized interactions.
  • Allows for easy fostering.
  • Admin side - some things could be made easier.
  • More user group initiatives.
Influitive is well suited if you want a true advocacy program. You have a strong vision & strategy, you have defined your key pillars and you have complete internal buy-in for complete support and follow through.

Scenario where you should maybe wait is if you are missing the above. It is okay to pause this initiative, regroup and then move forward. You will be more successful!
  • A great CSM
  • The profiling ability
  • The scalability
  • The ability to be creative
  • The ability to segment
  • Better relationships with customers.
  • Better product enhancements that customers actually need/want.
  • Able to positively influence pipeline.
  • Able to positively influence the content pipeline.
I felt Influitive offered a more complete package, with a strong roadmap. This was the top option for a one stop shop, that would allow me to truly build a solid foundation for a thriving program. It has not let me down, and I am still pleased that this was the vendor I cheered for in the RFP process.
10
We represent Customer Advocacy, Customer Reference and Customer Marketing on some level. Each area brings different needs:
Customer Advocacy - Discovering, Nurturing and Mobilizing
Customer Reference - Placing the right customer at the right time with an ask via a prospect
Customer Marketing - Placing the right customer in marketing asks (Content creation, Speaking Sessions, Reviews etc.)
5
I truly believe that community managers need to have empathy, be organized, be human and have the ability to not only have fun but also let their personality shine.

It is critical for communities to be relatable and not robotic. You want to create a nurturing place where customers can grow while you hep them succeed!
  • Customer Advocacy
  • Customer Reference
  • Customer Marketing
  • We have run dual charity initiatives
  • We have greated local user groups
  • We have fostered worldwide relatinships between our customers
  • We can discover how we can help customers achieve personal goals
  • We can grow the customer influence within our products
  • We can make more customized asks
Influitive has a strong roadmap, it provides what we need and more and there is a solid foundation.

I have been lucky enough to have a seat at the table to help influence, and it is key knowing they listen to customers. It gives me a first hand look into what is coming and also the ability to provide feedback on what would help me be more successful.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Key factors in our decision were features, usability, reputation and then price. We wanted a platform that had a strong roadmap so we could grow and scale the program withinnovation. We needed it to be usable, and integrate with other applications. We wanted a company with a strong reputation in the space, as it is never easy to change this type of application on the fly. Lastly, price came into play...but we truly wanted to best offering as it is customer facing.
To be honest, I would not change my process. These days there are more options to pick from but I think the key fundamental pillars have not changed for me. The key factor forme now would be does just one platform hit the entire bill or are their little pieces of other offerings I would also like to see on Influitive.
  • Implemented in-house
No
Change management was minimal
Change management was a small factor, and one that I would say did not impact how quick we were up and running. When there are strong leads, the process is simply smoother. When people have a passion for the space the process is just smoother. So I would say if determined...you will be A okay!
  • Making sure all deliverables were secured in time.
I think some of the key insights I can put forward are all aligned to simply being organized. Make sure you have a well thoughts out plan where you have taken all factors into account. Prioritize the list of deliverables, and make sure you have all the right people alighed to assist internally & externally. If you have a well organized plan you will be set up for success.
I must say I think the support team at Influitive is top notch. The support team is knowledgeable, nurturing, helpful and patient.

The response times are always good, and they provide updates as cases move along. I have always found this extemely helpful! One additional perk is they follow-up with the root cause and what the solution was!
I have to be honest here, that I do not remember what level of support we have aligned to our contract. I can simply say that I have never not even once had an issue. I have always felt that my cases where dealt with in a timely manner with great skill. I do not always look forward to collaborating with support teams...but that is not the case with the Influitive support team!
Yes
Anytime I have had to report a bug, the team responded very quickly and asked all revelant questions to make sure together we could action asap. They then went to work, kept me up to date, followed through with the outcome and made sure things on our end were working properly.
Recently we had an issue with a certificate on our end expiring. Influitive responded asap, worked with us on the fly to get things updates to minimize our downtime and did it all with a smile never making us feel the stress we could have if it was not taken seriously on their end! I have always found that the team goes above and beyong this is just an example of the most recent win with them!
I find Influitive to be extremely usable. I have been able to create a strong offering, that I can scale with growth. I am able to build detailed profiles on our advocates, which allows me to push better content and the right asks at the right time. I am able to foster relationships across the globe, which encourages stronger adoption while truly giving the sense of community.
  • Reporting
  • Discussions
  • Challenges
  • Profiling
  • Reporting if you do not have a metrics background, but your CSM will be there to help
Yes, but I don't use it
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