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A Highly Customizable InfoSec Training Platform That's Worth the Price
Updated July 08, 2022

A Highly Customizable InfoSec Training Platform That's Worth the Price

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • The Security Awareness Company Content Library
  • Popcorn Training
  • Phishing

Overall Satisfaction with KnowBe4 Security Awareness Training

There are three primary opportunities for which we employ KnowBe4: Onboarding new employees with mandatory infosec training and including organization-specific information Phishing Ongoing topics in infosec fundamentals for the organization The onboarding program is set to automatically enroll new employees, requiring them to complete a series of modules that takes about 20 minutes. Then, to complete the training, they have to read our Acceptable Use Policy. But it's the phishing tests we perform that provide accurate measurements on how aware our users are of the potential risks and it's this area that KnowBe4 really performs well for us
  • Phishing
  • Being able to create custom campaigns
  • Being able to include non-KB4 material (such as our own documentation) into a campaign
  • KB4 does a wonderful job of keeping content and material up to date
  • There are industry-standard professional certifications for infosec. Would love to see KB4 offer professional training geared toward completing some of these certifications.
  • Decrease in ID theft through better phishing awareness
  • Fewer support calls to the help desk through users knowing how to spot suspicious links and emails
Hands down, KnowBe4 has been a superior product for us. Its reporting features are easy to set up, run, and allows for greater analysis of campaign results. This alone has justified the switch. Additionally, there is a far more comprehensive library of material and, within that library, and excellent variety of types (gamefied, video, etc.)

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

In addition to the excellent and relevant topics and modules, our account rep with KnowBe4 has been fantastic. She schedules regular meetings to go over new areas of KnowBe4, assists with campaign building (whether it's answering questions about how to set something up or offering ideas and insights into different ways of running a campaign), and just check-in to see if there is anything KnowBe4 can do to help us use our platform. In IT, far too many vendors simply want to sell the license/subscription and then move on. KnowBe4 wants to ensure we're seeing the value and getting a return on the investment into the platform. As good as the material is, it's the customer service and support that has really helped us use KnowBe4 to a much better extent than other infosec training companies that we've used in the past.

KnowBe4 Security Awareness Training Feature Ratings

Security Awareness Training
9.5
Training Content Library
10
Multilingual Training Content
Not Rated
Training Gamification
10
Industry-Specific Security Training
9
Individualized Security Training Plans
8
Phishing Simulations
10
Security Reporting
10
Integration with Security Tech Stack
Not Rated
Security
9.0
Role-based user permissions
8
Single sign-on capability
10

KnowBe4 Compliance Plus

KnowBe4 Security Awareness Training New Features

The interface is pretty straightforward and easy to navigate. It will take a bit of time to figure out simply because the offering is so vast and there's much to it but once you get familiar with how they've arranged things, it's quick and easy to work your way through. KnowBe4 was really helpful in getting us set up with SSO as well.

Using KnowBe4 Security Awareness Training

We require awareness training to be completed by all employees of the organization. This covers everyone from admissions to marketing to IT to accounting, to faculty to...
1 - It's important to, at the absolute very least, have one person on the support team at your organization to be familiar with the basic tenets of information security, identity security, and online safety. They don't need to be experts but they do need to understand why these areas are a concern and the devastating impact that a security breach can have on the financial position of the organization.
  • Reducing liability to the organization by training people on phishing techniques
  • Teaching people to be very careful of what PII they share
  • Teaching people that security awareness at home and at the office are linked
  • By including custom material (like tech and info policies) into training campaigns, we've been able to ensure that employees have read updated versions
  • We plan to roll out role- and department-specific awareness training within the next 12 months
Awareness training is not a (and should not be) single "one and done" event. It's an ongoing, critical part of any organization's security efforts. As new threats arise, it's important that we have immediately available training materials to roll out to our organization. Security training is no longer a luxury for any organization.

Evaluating KnowBe4 Security Awareness Training and Competitors

Yes - SANs was our platform before. Although the content was useful and up to date, the reporting capabilities just weren't what we needed. KnowBe4's reporting, combined with the dashboard, makes it a lot easier to quickly understand what is happening at my organization in a glance.
  • Product Features
  • Product Usability
  • Product Reputation
As I have mentioned a few times in my review, it's the administration portion of KnowBe4 that really sold us on the platform. It has great content and we do appreciate the various methods of content delivery but we keep coming back and renewing the subscription because, as the IT admin for our InfoSec initiatives, the ease of use and ability to see at a glance what is happening makes this a great platform to use.

KnowBe4 Security Awareness Training Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did not
I've reached out a couple times to get assistance with setting up a campaign with more complex logic or with adding complexity to phishing attempts and both times not only was my request for help answered quickly, but within a very short period of time, we had a one on one training session provided to walk us through the process.
As I already mentioned, KnowBe4 is an excellent company when it comes to supporting and post-purchase service. I know that, at any time, I can call my account rep and she will schedule as much time as I need to help with things from setting up campaigns, going over new modules and areas of content, and much more. The customer service is what puts KnowBe4 ahead of its competitors (and one of the reasons we switched from a different training provider to KnowBe4)