KnowBe4 SAT Review
Updated October 25, 2023

KnowBe4 SAT Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • KnowBe4
  • The Security Awareness Company

Overall Satisfaction with KnowBe4 Security Awareness Training

We are using the system as it is recommended by KnowBe4 - according to ASAP. We are implementing simulated phishing attacks, training programs, analyzing results, working with most risky users. We hope the product will help our Company to increase security awareness level.

Pros

  • Really nice videos.
  • Material updated quite frequently.
  • Reminding messages stimulate users to pass trainings.

Cons

  • It would be good to make it possible to put in templates (email, notification) pictures (jpg and gif files) directly without web links. It would make notification messages more nice and simplify picture adding process. Also it would solve the whitelisting issues with blocking the links inside the messages.
  • It would be nice if the templates had the same fonts as in MS Word/Outlook. Sometimes it is too complicated to make the phishing email similar to corporate emailing style.
  • Initial user registration process in the training system is too complicated. E.g. user has to create the password even in case of password-less technology is implemented.
  • The trainings raise the level of security awareness among users. This impacts on overall business as follow. 1. Understanding the value of confidential information to an organization allows users to treat it more carefully. As a result, the risk of data leakage to competitors is reduced.
  • Understanding how to behave in case of receiving suspicious emails allows to protect the computer network from different threats.
  • Reducing the level of security risk allows you not to waste time on eliminating the consequences of cyber attacks. The time spent on training is much less than it would take to deal with the consequences of malware.
Cybeready. In comparison to KnowBe4: - Less templates available; - less videos available; - Industry Benchmark Data is not available; - more expensive.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

This brought freshness to the program and allowed to keep up with the times.
We have synchronised our users from the AD
Phish-prone Percentage Reports, Phishing Activity Reports, Training status, PAB usage, manual repots
There are many nice training materials available in Modstore. All of them are high quality. To involve as many users as possible in further trainings, the first training should not be boring and too long and should not contain many questions. I would recommend 2-3 funny videos. Only after several short funny trainings SAPA could be run. Also PAB is a very useful feature! I would recommend to allow user surveys and do analyze them. It would tell you if users are satisfied with trainings and how they like it.

KnowBe4 Security Awareness Training Feature Ratings

Security Awareness Training
8.8
Training Content Library
9
Multilingual Training Content
7
Training Gamification
8
Industry-Specific Security Training
Not Rated
Individualized Security Training Plans
9
Phishing Simulations
10
Security Reporting
10
Integration with Security Tech Stack
Not Rated
Security
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated

KnowBe4 Compliance Plus

Unfortunately the most of the new content is not available in Ukrainian language.
Good idea
Maybe :)
Competitive

Using KnowBe4 Security Awareness Training

900 - different: business, marketing, HR, IT, manufacture, PR, accounting, etc
2 - IT, IT&information security
  • Phishing immitation
  • Security Trainings
  • Phish Alert Button
  • Progress tracking
  • nothing unexpected
  • an easier way to login
I would give it a 10 if there were more videos and games in Ukrainian (and not just subtitles)

Evaluating KnowBe4 Security Awareness Training and Competitors

  • Cloud Solutions
  • Scalability
  • Ease of Use
The price is lower compating of competitors
The same as it was :)

Using KnowBe4 Security Awareness Training

ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Easy for administration
  • Games and videos
  • trainings
  • Login is not comfortable for users: they either need to remember the password or use the password-less link after receiving invitation link.
  • SAPA and SCS are too long and boring. Some questions are not clear (maybe the reason is bad translation into local languege). No option to add/delete some qustions or create own Assessments.
  • Whitelisting is complicated
  • in case of false positive failure (users havent clicked the links but for some reasons fhishing messages marked as clicked) administrator have to delete clichers from the report one by one (no option to mark several users and then delete all of them)
  • Some interesting trainings are not translated into local laguage or have just subtitles
Yes - Quite good

Comments

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