Overview
What is Blackbaud Luminate Online?
Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits:Better understand online supportersMake the right ask at…
Luminate Online - Benefits for donation pages, receipting, and email templates
Very, very powerful. More than a little complicated.
Essential for Non-profits!
Moving on from Luminate Online
Luminate Online - essential tool for nonprofit email marketing
It does a lot, if you can afford it.
Shining a Light through Luminate
Luminate Online - Great for team-based fundraising and email marketing
Luminate Online - The sky's the limit!
Luminate Online Review
Luminate Online will illuminate your business processes and make them brighter!
Luminate Online - Your Fundraising Hub
New to Luminate
Luminate Online-Great tool for email marketing
Awards
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Reviewer Pros & Cons
Pricing
What is Blackbaud Luminate Online?
Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online…
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Blackbaud eTapestry?
Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new…
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Blackbaud Luminate Online?
According to the vendor, Luminate Online helps non-profits:
- Better understand online supporters
- Make the right ask at the right time
- Launch creative fundraising campaigns
Passions, preferences and giving history trigger additional campaigns building stewardship through more relevant interactions and opportunities to engage. The company also aims to offer top notch support and numerous free resources. All clients receive a personal Customer Success Manager to offer best practices and resources to succeed.
Blackbaud Luminate Online Features
- Supported: Dynamic Email Campaigns
- Supported: Online Fundraising with Smart Donation Forms
- Supported: Donation Processing
- Supported: Fundraising Analytics & Reporting
- Supported: Calendar Events
- Supported: eCommerce Capabiltiies
- Supported: Engagement Factors
- Supported: Luminate Advocacy
- Supported: Peer to Peer Fundraising with Luminate TeamRaiser
Blackbaud Luminate Online Screenshots
Blackbaud Luminate Online Video
Blackbaud Luminate Online Integrations
Blackbaud Luminate Online Competitors
- Salsa Engage
- Classy
- Bonterra Development + Digital
- Engaging Networks
Blackbaud Luminate Online Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Canada, United States, Some European Countries |
Supported Languages | English |
Frequently Asked Questions
Blackbaud Luminate Online Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 30% |
Mid-Size Companies (51-500 employees) | 50% |
Enterprises (more than 500 employees) | 20% |
Comparisons
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Reviews and Ratings
(154)Attribute Ratings
- 9Likelihood to Renew21 ratings
- 10Availability3 ratings
- 9.2Performance9 ratings
- 6Usability26 ratings
- 5Support Rating32 ratings
- 7.3Online Training14 ratings
- 8In-Person Training2 ratings
- 3Implementation Rating4 ratings
- 6.6Configurability9 ratings
- 9.8Product Scalability11 ratings
- 6Ease of integration1 rating
- 5Vendor pre-sale1 rating
- 9Vendor post-sale1 rating
Reviews
(1-5 of 5)Luminate Online - Your Fundraising Hub
One of the main factors is that you can start small and as you grow the platform will grow with your organization.
- Team raisers: If your organization has team raisers, Luminate is the one you should be using. The whole arsenal of tools to use arond TeamRaisers is really unmatchable. You can even set the Event Manager Center to grant your event managers to some or all of the management options of the system. You decide the degree of delegation you give to your event managers.
- Email. Do you need to communicate with your supporters? Email will be your tool of choice, do it with the rich text editor or go old school with the plain editor and add your HTML directly. Do A/B testing to pick your best design and measure message performance. Pick your target and see a detailed report of your target audience before sending the email. Once the email is sent, keep track of the results with the information on the panel and the performance report of your email together with a bounce email report, etc.
- Need to recruit volunteers? The survey module will help you create your form for them to fill. What the system may not offer you can achieve with its flexibility and the great support for custom Java scripts.
- Personal events, ticketed events, and the Ecommerce module could use some updating. But they are workable.
- Multi-locale is sometimes a hit and miss but for the most part works pretty well.
- Fundraisers
- Prevention & Awareness
- Donations
- Mixed environment between MS Azure and Donation Campaigns
- Development of an in house tool based on Azure and Luminate OpenAPI to automate some tasks that used to take a lot of time for staff to complete
- Product Usability
- Product Reputation
- Online training
Luminate - easy online email marketing
- Track email open rates, click through rates, donations associated etc.
- Peer to peer fundraising tracking and emails.
- Emailing groups is easy and intuitive - in multiple languages too.
- A few things in events aren't multi-language by default.
- Team Raiser out of the box isn't pretty - best to have redesigned skin.
- US customers tend to get improvements first - but that's typical of anything for us Canadian customers.
- artez and frontstream
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
- Online training
- Self-taught
Luminate Online - worth the investment
- LO is a great one-stop-shop for registration/fundraising events. Allowing users to register and then fundraise using the same tool (i.e. the same login) is a great way to enhance fundraising results. Also having this information be a part of the main database is incredibly helpful for an organization.
- LO is great for email campaigns - the system allows you to create different groups and queries of your database and then target constituents with messages that are appropriate to them.
- LO's donation forms are pretty simple to set up and are an easy way to track both online and offline donations.
- LO's TeamRaiser can be a bit tricky to use. It's a great tool, but to make it look really nice and be user friendly, it needs someone with some coding expertise to set it up.
- Parts of the LO system are still not mobile responsive (the participant center in particular). I know LO is working on this, but until it's done, this is going to be a frustration for some users.
- While Blackbaud has really invested in tutorials and help/support areas, LO can still be incredibly overwhelming for an organization that is new to the system and doesn't have the money to pay someone to help set it up, or doesn't have someone on staff who has used it before.
- provided an easy way to collect online donations, event participants and all online interactions
- Managing constituents
- Accepting and tracking online donations
- Event registration
- Peer-to-peer fundraising
- Email communication
- Creating surveys to poll/engage constituents
- Provide fundraising pages for individual, non-event fundraisers to raise money on behalf of the organization
- More email communication
- Collect additional data on constituents and segment/conditionalize content appropriately
- Online training
- Self-taught
A quick review of Luminate and TeamRaiser
- We were able to customize our peer-to-peer site with TeamRaiser.
- I like that we can create different donation forms for different purposes and it all comes into our Raiser's Edge database.
- That we can create groups in RE and bring them over into Luminate.
- Using Calendar Events we can create registration forms for Science Symposiums and Workshops.
- We would like to give an option for our users to receive emails weekly or bi-weekly. This option would bundle all our emails that were sent during the week and send them to our user only once a week.
- When using the WYSIWYG for our emails, there tends to be extra HTML Coding that is added and we often need to clean that up before we send it out.
- None
- Online training
Luminate Online Rocks
- TeamRaiser
- Donation Campaigns
- Emails
- Interests/ Group Categories
- Pagebuilder pages
- Sustainers
- Import/Export
- Merging
- eTapestry,Salesforce.com,PIDI (Public Interest Data Inc)
- TeamRaiser helps us connect to volunteers
- Email campaigns help us generate additional funds and easy to use for End of Year
- Donation forms are simple to create and manage
- We use Teamraiser to create a virtual volunteer opportunity, and have been improving each year for the last few years.
- We imported an email purchase group and created a separate group and interest for them.
- Events calendar makes it easy to publish events quickly and update our website.
- Not sure, it meets our needs right now!
- Increased donor retention
- Increased communication between MSAA and donors/clients
- Streamlined process for sustainers
- Automated receipt responders increase efficiency
- Professional services company
- Time
- Layout
- Website wrapper for pages
- Email header consistency
- Online training
- In-person training
- Self-taught
- Donation Forms
- Page Builder
- Email Campaigns
- Teamraiser - to set up
- Import/Export
- Custom Queries/Reports
- PIDI
- Salesforce
- Quickbooks
- Peachtree
- File import/export
- Bugs are fixed
- Additional capabilities
- Not sure, I am not in charge of the upgrade process.