Looking to ditch Slack? Try Microsoft Teams!
September 17, 2019

Looking to ditch Slack? Try Microsoft Teams!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Teams

Teams is being used to facilitate persistent chat, video calls, and audio calls among team members across multiple sites. It helps us communicate in real time, enabling teamwork as if we were sitting at the same desk. The audio and video has been quite good, despite our terrible network, and has really helped close the communication gap among sites.

Pros

  • Persistent chat - Teams automatically saves a history of your chat discussions so that you can search and find useful information again in the future.
  • Team based chat - Teams delineates between person-to-person chat and team-based chat so that you can easily select the right audience for your communication.
  • Video Conferencing - Teams has built-in video conferencing, which can help facilitate a conversation when typing becomes too cumbersome.

Cons

  • Notifications - Teams notifications are not granular enough. As a result, I've turned off most of my notifications on my mobile devices as otherwise my phone was constantly buzzing.
  • UI organization - I find it difficult to sometimes find new chats. Rather than bubbling recent activity to the top, chats and teams stay in alphabetical order.
  • Default UI size - too small! I had to zoom in, and that was not an easy setting to find.
  • Adoption of Teams has enabled us to move away from Slack and centralize our communications on Office 365.
  • Having a functional chat / video conference solution has really accelerated adoption of a work from home culture, where team members can engage easily from home.
  • While Teams replaced Slack, it still doesn't do some things quite as good as Slack. This has been a barrier to adoption for some users.
Slack was the innovating force in this space before Teams, so by default, it's the yardstick by which other tools are measured. Slack has had more time to perfect its UI organization and notification systems so that it makes for a great user experience. I expect over time, Microsoft Teams will do the same, but as of right now, those two aspects are not as polished.
One of the things that Teams does incredibly well is ask after each video or audio call how the call quality was. It gives you an opportunity to give immediate feedback to their support teams about what the quality was like during the call and how it could have been better. I really like that.

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Teams again?

Yes

Teams is great for when you want to communicate with a colleague and capture some details (particularly for technical conversations.) This enables you to go back on your chat history and review the details at a later time. It also has video conferencing built in so that if chat becomes cumbersome, you can easily switch over to a video chat for real time discussion.

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