Teams is a good tool, but can lead to task saturation.
Updated November 25, 2019

Teams is a good tool, but can lead to task saturation.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Teams

Microsoft Teams is being used by our entire organization as part of an Office 365 subscription. It provides a central communication hub for instant messaging, video conference calls, and discussion threads relating to specific project teams. We also use it for sharing files by integrating with SharePoint. This moves a lot of conversations out of email and into a central place in the context of a project.

Pros

  • Great for conversation threads relating to a project. This allows team members to see everything that is going on and get caught up quickly.
  • Integrates well with SharePoint and OneNote. It provides an easy jumping off point to access important files and notes relating to a project.
  • Video conference calls work well and are easy to manage.

Cons

  • When everyone is using Teams, it becomes hard to keep track of important messages. There is no good way to save, sort, or categorize messages.
  • Notifications on messages are inconsistent and overwhelming.
  • Teams and channels can get buried pretty quickly.
  • Great for centralizing content, files, and communication.
  • Easy replacement for conference lines.
  • Can lead to task saturation and missed communications.
  • Chat can't break out of the tool and it can be difficult to bounce around between features.
Teams offers a one stop shop for project related work (files, notes, communications, etc.).
I haven't had much need to reach out to support.

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Teams go as expected?

Yes

Would you buy Microsoft Teams again?

Yes

Teams is really good at managing projects by gathering communications, files, and notes in one place. It reduces the amount of searching needed when finding content or communications relating to a project. It is not good at task management and currently does not offer ways to manage tasks and prioritization. It can also get cluttered very fast making it hard to keep track of communications and make it hard to find older communications.

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