TD review of Miro
Updated November 20, 2024

TD review of Miro

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We use it to brainstorm across product teams, this is esp important because we are all remote. It's also useful for designing products and sharing ideas where people can put comments It helps us share important information. We are able to use Miro with individual contributors all the up to Senior VPs

Pros

  • brainstorming
  • allows for everyone across time zones share in one location
  • you can add photos, create wireframes, add text, etc.

Cons

  • it keeps timing out, not sure why this is happening
  • there should be improvements on the managing of projects
  • better search cababiliites
  • better export options
  • reduced project time because it allowed us for sharing ideas and moving forward
  • it's easy to use allowing everyone in the company to come up to speed quickly to use
  • helps us brainstorm ideas to build better products
it keeps timing out and some people have trouble signing in, if they do not use it often. This is very annoying because time spent to sign in eats up time to work. Not sure why this happens so maybe having real time support would help as it would save time, save relationships
I have not tried to integrate it with anything - didn't know I could! So what products do you integrate with? Maybe you could have some training sessions that keep us up to date with things or even a Q&A or maybe a rep? Sometimes documentation is just not enough
We don't use white boarding that much, but I think we could, maybe you could highlight this feature more. Now that I think about it, I am not sure why. I guess stickies go a long way, but to have both, whiteboarding and stickies might be interesting. Could help us draw concept designs
Did not invest a lot of time looking at FigJam, but I have used it when working on school projects with other designers. But once I told them about using Miro, my FigJam friends converted to Miro. I think they thought Miro had more features and was easy to learn which helped

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

one place to share ideas across time zones, the 'graphic' tangible use of stickies and basic drawing programs crosses languages and talents. The only thing I would recommend is that some things like check boxes, timers, etc. are a bit hidden, would be great if these were more intutitive to find

Using Miro

  • documenting info for product teams
  • keeping up to date notes for myself
  • Creating design docs for products
  • capturing user interviews responses during an interview
  • clustering with multiple people
  • getting engineers to use miro for brainstorming
  • designing a product concept
it's very flexable and easy to learn for those who use it infrequently like engineers. Also I think people feel that using post it type elements allows for more creative thinking and flexablity. The fact that sticky notes is so universally accepted, helps comfort those who are not use to thinking out loud

Evaluating Miro and Competitors

  • Cloud Solutions
  • Ease of Use
not sure I would, as I a mentioned beging able to have team meetings, concept brainstorming meetings with multi desciplanary individuals is critical. The fact that Miro is so intuitive to use goes a long way. The only thing I might consider is pricing - of course - everyone is looking for deals.

Miro Implementation

  • Don't know
  • do not know
500 - the include almost all departments, engineering, UX team, Research, marketing, customer support, I honeslty can't think of anyone who does not use Miro, maybe the financial team and Human Resources does not use it, but because we work alot with mult-desciplanary teams Miro is introduced to many people throughout the company
100 - UX research, design, product team individuals

Miro Training

  • No Training
yes is was easy to learn and intuitive. In some areas it was hit and miss but trying was ok because it was easy to redo if needed

Configuring Miro

I do not have any experience in the configuration
No - there is no facility to customize the interface
No - the product does not support adding custom code
none that I can think of

Miro Support

Never really needed support so not sure if I can recommend but I am guessing it would be good. Maybe there could be easier ways to find support esp real time support as time is critical and I think some problems of new people not being able to sign in right away could be avoided
ProsCons
None
None
No I did not purchase premium support and did not know it was an option, but would like to learn how much this would cost and the terms of engagement. Sometimes I need help with a single issue and in that case getting the answer once but a TIMELY repsonse would be all I needed.

Using Miro

as I mentioned earlier it's very easy to learn because it's very intuitive on how to use stickies. But smaller actions like inserting checkboxes, seeting timers, music is hidden. Would be nice if they were more intuitive as I and others would like to use these more in our project teams
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Quick to learn
Convenient
Feel confident using
Not well integrated
Lots to learn
  • stickies
  • the amount of space to create lots of things
  • sharing with people
  • finding how to insert check boxes
  • timers
  • breaking into teams/groups

Miro Reliability

I have not been in the situation to do this, hence I have no comments to provide
Everytime I needed it I was able to log on and use it. Problems only occured for new people that I wanted to add to a session and they had trouble logging in
I think most things are good expect as I mentioned before, new people have trouble signing in.

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