Miro- Love it!
March 20, 2024

Miro- Love it!

Stephen Hooper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

During the early days of the pandemic, Our designers became 100% remote, working from their homes. We began our search for a tool that would allow our team to stay connected and collaborate remotely. We started by using Miro as a common virtual workspace to share concepts, inspiration and feedback. Over time we expanded our use model of Miro to include more formal design reviews with adjacent departments within 3M. Miro became indispensable across our entire design process. We started hosting workshops with external customers as well and realized that it was even more effective than "in person" workshops. As a design leader, I use the Miro on a daily basis. I've invited our business leadership team to "their" respective program boards, sharing status of programs we support in a visual format, an archive for meetings, journaling etc. This is my go to over powerpoint now!Lastly, before the Pandemic, we created "brand" rooms within our design studio that captured our visual guidelines and relevant inspiration. Now we have a Miro board that does all of that even better than before and is much more comprehensive tool to help drive continuity across our product lines.
  • Concept development- Inspiration boards, collaboration
  • Workshops
  • Virtual project rooms
  • Product testing with external customers
  • Planning tool
  • Workflow mapping
  • Presentation tool
  • inconsistent usability model
  • should adapt usability of other common tools such as powerpoint or
  • navigating board can be a challenge sometimes
  • Retention tool- Designers are very Tribal! They need to belong to a like minded group. Miro acted as a bridge to all of our designers, to share, get feedback.
  • Team driven product development- Help us build rich, well targeted products via a well connected team
  • Communication- Well informed team
It was and still is a challenge to get our IT folks at 3M to support the tool. Single sign on still not implemented.

I now have Miro on my personal computer. I had a few hardware issues, but nothing major.
This is where Miro shines and has been instrumental in navigating remote work. Especially for design and how we communicate, share our work throughout the entire process.

Collaboration across the entire organization (at least where design is involved) is way up.
Mural was already a tool adopted by 3M prior to the Pandemic. However, it had low adoption with many users frustrated with its model, both from a usability and as a business model. It also did not support our design process well.

We selected Miro after an in depth benchmarking effort. Our decision was based on the overall flexibility of the tool, the ability to add occasional users (internal and external customers) without getting a license, a more robust set of design tools and templates (ever growing).

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

As a virtual collaboration tool its awesome- Every team meeting we have, the relevant miro board is opened and actively added to. As a final design tool its not so good. Its limited in what can be built within Miro. (I don't feel thats the intention of the tool)