Unlock the full potential of collaboration with Miro.
Updated June 11, 2025

Unlock the full potential of collaboration with Miro.

Nicola Pacini | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We're using Miro to support different processes in our Digital Product & Technology department: - on the Product Management side, we use Miro to go through the Discovery and Research phases, address business problems and start crafting the solution, map pain points, wrap insights from customer interviews - we are using Miro to create Service Blueprint, to map a process as-is and potentially to-be, this allows having a complete overview of a specific flow - we run Team Retrospectives in Miro using its full potential as a collaboration tool - we use it to craft OKRs on a semester basis, this is extremely helpful when we have to map dependencies across multiple teams - time to time we use Miro board to keep track of actions points and topics to discuss in 1:1 meetings - we make heavy use of Miro during workshop attended remotely, this facilitates a lot the work.

Pros

  • Sticky notes use.
  • Templates library.
  • Ease of use.
  • Fast response.

Cons

  • Connection with external tools, such as Jira, Office 365, or Google Suite.
  • Access sharing to boards.
  • Comments do not seem so visible, and they are a bit confusing.
  • It reduced the OKR crafting time from 6 to 4 weeks.
  • Speed up the discovery phase in general.
  • Facilitating the retrospectives brought higher motivation in the teams, especially when they worked fully remotely.
Miro provides usable interface for multiple needs, especially when it comes to map customer journeys, run retrospective meetings, create and maintain roadmap and other. What is extremely useful is the capability to run discussions over single items, share ideas and get comments and feedback from the audience. It works prior the meetings and during those, also this is a key point in the Pros. The only downside is the lack of export for single sections of the board, it can be done for the whole one, but if you want export part of it outside of Miro, it isn't enough visible.
Voting, table artifacts are the ones most used in our context. But in general what Miro provides is useful from any point of view, from basic post-it to frames and slides creation capabilities, all of those are meaningful from different needs. Ease of using and following people feature are very useful too.
Yes, at the moment we're still using Jira for tracking tasks and user stories, but for any other action we're using Miro, dismissing use of other tools such as Mural. Normally we're used to link out Miro board from Jira tasks and Confluence page to use the boards as single sources of truth.
Miro has dramatically helped keep connections between team members while working 100% remotely. Furthermore, it facilitates many processes that require high engagement from teammates. Being a company with a large remote workforce implies that almost 100% of tools must be usable remotely, and Miro is one of the most usable ones, considering what it provides in terms of flexibility and speed.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

When creating a Service Blueprint, Miro is extremely useful because it allows you to create all the required interactions across the different steps of the process you're mapping. The objects and frames available help you visually have a full overview of the process, including everything happening frontstage and backstage. Furthermore, it's easy to identify each entity involved in the process.

Using Miro

  • Product Discovery.
  • Product Research.
  • Team Retrospectives.
  • OKR Crafting.
  • Service Blueprint.
  • Retrospective running.
  • Workshop discussion.
  • Dependencies mapping.
  • Standup meeting.
  • Roadmapping.
  • Sprint planning.
It helps collaboration among remote team members and across different teams. It is easy to use and extremely fast.

Evaluating Miro and Competitors

Yes - Mural has been replaced, as Miro offers integration with Single Sign On, full control of access, wider selection of plug ins and templates, more usability in the interface and deeper integration with other tools.

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