I have used NS in manufacturing and subscription based companies. Manufacturing use is a bit more difficult when dealing with shop floor control and WIP but I would still recommend.

Users and Roles

25 - Accounting and C Suite

Support Headcount Required

1 - Super user of 5 years

Business Processes Supported

Subscription based billing
Financial reporting for PE

Innovative Uses

Cap spend tracking

Future Planned Uses

Human Resources
Expense reporting

Likelihood to Renew

10

The ease of use and integration is incomparable

Products Replaced

Yes - Peoplesoft, horrible and not user friendly

Key Differentiators

Cloud Solutions
Scalability
Integration with Other Systems
Ease of Use

Ease of use for a startup was important

Evaluation Lessons Learned

Pick a different implementation partner

Implementation Rating

3

Would have picked a stronger implementation team

Implementation Details / Implementation Partner

Third-party professional services

BPM

Implementation Phases

No

Change Management Lessons

Change management was minimal - It wasn’t a huge issue

Implementation Issues

BPM’s lack of knowledge in SuiteBilling
BPM’s lack of support

Training Types Used

Online Training

In-Person Training

Online Training

7

More so due to our lack of time to participate

Product Configurability

8

Just right

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

NetSuite ERP Customer Support Pros and Cons

Pros	Cons
None	Slow Resolution Poor followup Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Slow Initial Response