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Helps HR focus on employees and employees focus on themselves
April 12, 2021

Helps HR focus on employees and employees focus on themselves

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

Paycom is used by employees who need to manage their pay for scenarios like emergency medical situations where they can't report to work, need to take time off, and thus need to be paid as per the labor laws of state and trade unions. Paycom focuses here on employees being able to comply in such situations along with having a good experience of utilizing the service and having all the information at hand for quick action.
  • Access to all the HR portal data on demand in a few clicks to plan your leaves, benefits, etc.
  • Easy and error-free experience helping employees get the pay they deserve in a timely manner irrespective of personal time off or working hours
  • All the data is managed by the employee themselves under one login, be it using gift cards issued by the employers or food or ticket purchases
  • Their scheduling feature has gotten an upgrade recently; previously it was little tricky to schedule an upcoming event and thus manage the payments
  • Good experience overall except that initially it needs lots of documentation to set up the user databases where the documentation is requested from the employees
  • This has helped reduce the service tickets on HR's desks, as employees are able to find the data and policy information on their own
  • Employees are now mainly able to look at and understand their benefits information anytime and plan accordingly
  • Employees know of their career progression path in a UI friendly way through org charts and growth of people in Paycom
As a large organization, Paycom has been helpful in employee compliance across the board, helping the employees understand their career path and goals in a better way, simplify the HR processes in recruitment, employee management, payroll processing, and appraisal cycles. This has also helped roll out trainings for employees for consistent upskilling.
Paycom is user friendly. It is a place where employees can find all of their data available on demand. It acts as a single system of record. This is unlike other software which is restricted by company policies for access outside of the organization's network. It can be accessed anywhere and anytime except during maintenance windows, which are very small and mostly midnight in eastern hours.

Paycom Feature Ratings

9.7
Employee demographic data
8
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
9.2
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
9
Employee recognition
7
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
10.0
Individual goal setting
10
Performance tracking
10
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Support and Self-Service

Initial onboarding of the HR team--the training modules are very good and customer support was always there for us to understand the built-i, workflows and customizations we wanted to do.

Evaluating Paycom and Competitors

Not Sure
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Product features--they help the HR team achieve results in an agile manner with more flexibility on ability to do other things and widen their scope of employee care and management.

Paycom Support

Great documentation and 24/7 support team availability
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
Support doesn't seem to care
Yes - Resolved in a timely fashion with user education received on what to do if I encounter the scenario next time.