Paycom, the only payroll and Human Resources app that you need.
December 15, 2021

Paycom, the only payroll and Human Resources app that you need.

Omar Fierros | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use it in our day-to-day Human Resources and payroll processes. Hiring, onboarding, reports, and all Human Resources management aspects.
  • Attendance
  • Payroll
  • Hiring
  • Reports
  • Talent management
  • Flexible documents
  • Contracts making
  • Easier reports
  • Document distribution
  • Saves time
  • Easy access to info
  • Easy access to a live agent
Not as intuitive, integrations are more complicated. Payroll integration is more difficult to track, usage of time cards doesn’t seem to transfer accurately. I am not sure about their customer service as we did not get that far utilizing this program. Not sure how to set up and agents would work.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Indeed.com, Google Workspace (formerly G Suite), Handshake, Bamboo
Super easy to use, friendly interface, responding team, live agents.

Paycom Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
Not Rated
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Report builder
10
Pre-built reports
10
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
New hire portal
10
Manager tracking tools
10
Individual goal setting
10
Performance tracking
10
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
Not Rated
Job Search Site Posting
10
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
10
Notifications and Alerts
10

Support and Self-Service

Overall Paycom customer service has been pretty great. However, we have a new representative or dedicated specialist that has not been as good as what we have had previously. It is a pity that they have to assign a new specialist to our organization. We were pretty happy with who we
were with.
I’m the set up of contracts. Even though paycom does not have a function to distribute contracts, our rep was able to help us with a work around to create PDF documents and assign to employees as a contract. We are able to send, sing and receive contracts via employee self service.
As an administrator we have been able to use paycom to easily track and manage attendance, payroll, pto requests, fmla and other options.
Employees have been able to request, submit and track their own attendance, approve their time cards, request time off and use fmla when needed. As well as signing documents and acknowledge information shared.