Paycom - Robust features, Clunky UI
November 25, 2021

Paycom - Robust features, Clunky UI

Mary Borden | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Paycom

Paycom is used within our organization for both payroll management, benefits management, documentation, and organization of all employee-related interactions, coaching sessions, regular one-on-ones, and monthly/quarterly/annual performance reviews. We also use Paycom for the maintenance of all personnel files and for documenting and tracking personal and professional goals for all employees. Paycom has been a vital addition to our company's internal software suite, as it has greatly helped to keep all personnel documentation and minutes of interactions organized in one place. Paycom provides a host of integrated features that allow for flexibility in its use, as well as streamlining engagement with employees from a human resources perspective, which is certainly useful for businesses with 500 employees or more.
  • Performance review dashboard
  • Time Off request organization
  • Organization chart and employee directory
  • Performance dashboards need some UI improvement - many features are hard to locate and equally difficult to navigate
  • Saved time in some aspects, but required more time spent in others compared to alternative software suites.
BambooHR has a much more minimalistic UI but with many of the same features offered by Paycom. Paycom is much more all-inclusive of various features not offered by BambooHR but is not nearly as easy to navigate. Paycom's robust suite of features and tools/resources make it an attractive option for larger companies but may prove overwhelming for businesses with future employees.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycom go as expected?

I wasn't involved with the implementation phase

Would you buy Paycom again?

Yes

Paycom is very well suited for keeping all personnel files well organized, although logging interactions and completing performance reviews in the format provided is a bit clunky. Paycom would be appropriately used when navigating an employee's history with the company to gauge future development or performance history for future conversations and potential approval for an increase in pay. Paycom would not be well suited for much smaller companies (say, 200 employees or less), as its more robust features may be a little overwhelming, or many left unused.

Paycom Feature Ratings

Employee demographic data
5
Employment history
7
Job profiles and administration
3
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
10
Organization and location management
2
Pay calculation
6
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
2
Approval workflow
10
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
10
Update personal information
10
View job history
5
View company policy documentation
3
Report builder
1
Pre-built reports
1
Performance plans
1
Performance improvement plans
2
Review status tracking
2
Review reminders
5
Multiple review frequency
8
New hire portal
1
Manager tracking tools
3
Individual goal setting
2
Performance tracking
6
Applicant Tracking
1