Paycom - Providing All You Can Objectively Manage - All in one easy to use platform!
Updated March 14, 2024
Paycom - Providing All You Can Objectively Manage - All in one easy to use platform!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycom
I am the HR Generalist for a company of 300+ that utilizes Paycom on a daily basis for all our HR and Payroll needs. We use almost all of the available modules, including HR, Time Management, and Talent Acquisition. Each of the interfaces of the modules with the others, allowing for a seamless HR and Payroll system. The struggle of remote onboarding for new employees is easily solved with this system by allowing companies to have all the pre-hire documentation completed prior to the first day of employment!
Pros
- On-Boarding of Employees
- Benefits Administration
- Payroll
- HR Document storage
Cons
- More user ability to customize screens for ease of use
- Saves time
- Real time changes for benefits and payroll
- Vacation accrual management
The company I worked for only used the time and attendance feature, and at my current company, we don't use the scheduling module. I do know that prior to my employment with the company where I currently use Paycom, they were a prior ADP user and my colleagues have stated that the Paycom platform better suits our company's needs.
Do you think Paycom delivers good value for the price?
Yes
Are you happy with Paycom's feature set?
Yes
Did Paycom live up to sales and marketing promises?
Yes
Did implementation of Paycom go as expected?
Yes
Would you buy Paycom again?
Yes
Paycom Feature Ratings
Support and Self-Service
Paper files are fortunately a thing of the past - I love not having the paper clutter my desk! We moved from endless file cabinets, folder and paper documents to an easy to use paperless web-based system that I can access anywhere as long as I have internet access. It make working remotely a breeze---
The implementation process had already been completed when I started working for my current employer. I needed ALOT of assistance when I first started with the platform. The support I received both by phone and in the available online tutorials and webinars were exceptional. Our current Executive Client Relations Representative has also been a huge help in streamlining our processes and is ALWAYS willing to jump in to assist with an issue we may have difficulty resolving on our own.
Having the iPhone and Android versions of the app on our employees phones has made a world of difference in having them take control of their benefits and payroll. They can easily make changes to their address, W-4, direct deposits, benefit qualifying events and view all the documents that they have signed all in one easily accessible application at their fingertips.
Using Paycom
330 - Employees, first line supervisors and managers, payroll administrator, HR administrators, mid-level managers, department directors and senior level management (through prewritten and Advance Report Writing reports).
10 - Our training department uses Paycom to build and maintain job related training courses. Our Payroll Administrator answers all pay related questions and issues relating to our employees checks, including commissions, regular and overtime hours, vacation pay and any other payroll items. Our HR Generalists assist with all other Paycom related issues/question and support over 300 employees.
- HR & Benefits Administration
- Payroll
- OSHA compliance and reporting
- I-9 verification
- EDI files transmitted to vendors for enrollment and billing
- Nothing unexpected really, it just meets our needs very well
- Expense reimbursement
Evaluating Paycom and Competitors
Yes - ADP - it was no longer meeting our needs, especially regarding reporting. Also, the customer support was less than desirable.
- Scalability
- Integration with Other Systems
- Ease of Use
Integration with our other systems was a very important factor, along with reporting capabilities. We have file feeds for our benefits carriers which take a huge burden off of our HR department.
I was not a part of the evaluation or selection process - it was implemented right before I started with the company.
Paycom Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes, we have utilized their Benefits Enrollment Specialists to assist with Open Enrollment. It is a great enhanced premium support product that takes the guesswork out of setting up the plans offered by our company. Open Enrollment is an enormous undertaking in addition to regular HR duties and this streamlines this process. Definitely worth the extra money!
Yes - Yes, a ticket was created and the issue resolved.
Using Paycom
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Applicant tracking
- OSHA Reporting
- Changing documents from one folder to another in an employee file
Yes - It works very well. We are in the midst of Open Enrollment and 90% of employees complete this using a mobile device.
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