Paycom The Pros and Cons of an often over-complex HRIS system.
April 27, 2025

Paycom The Pros and Cons of an often over-complex HRIS system.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

As an Analyst for a Benefits broker, I assist clients who utilize Paycom as their HRIS/Benefits Administration platform for monitoring enrollments, onboarding, and census reporting. It can help with auditing and forecasting for the client's budget. I use it daily for our company's biggest client.

Pros

  • Advanced Report Writer tool has customizable and robust dataset to work with.
  • User-Friendly interface for facilitating the employee self-service needs.
  • Provides a macro-level view of management metrics, such as salary expenses, headcount, and turnover.

Cons

  • Navigation issues due to the over-extensive feature set.
  • Pervasive layout of the standard reports often needs tedious customization.
  • Can be ideal option for larger clients, but not cost-effective for smaller businesses.
  • Can help simplify and automate processes such as benefits enrollment and payroll, leading to reduced time spent on manual tasks.
  • Automating payroll tasks and reducing off-cycle checks can lead to significant savings.
  • Features like E-Verify can help streamline onboarding and ensure compliance.
  • Over-complex navigation due to extensive features can be tedious, and the model's learning curve can reduce efficiency at times.
  • Implementation complexity deters ease of usability.
This unified approach aims to improve data accuracy, streamline workflows, enhance the employee experience, and ultimately provide a better ROI. However, a single software can have drawbacks, as too much detail can be stuffed into a single database that would be clearly defined across multiple databases.
By automating routine tasks and ensuring seamless data flow, Paycom aims to eliminate common roadblocks and enhance overall operational efficiency. Still, in my experience, the previously noted navigation complexities and tedious report customizations can often make the system less user-friendly and seamless at times, adversely affecting efficiency.
ADP Workflow, Paylocity, BambooHR, Worklio - Paycom has a superior feature set and reporting tools. Rippling, Gusto, PlanSource - Paycom is less preferred due to its overly complex feature set.

Do you think Paycom delivers good value for the price?

Not sure

Are you happy with Paycom's feature set?

No

Did Paycom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycom go as expected?

I wasn't involved with the implementation phase

Would you buy Paycom again?

No

For larger businesses, Paycom offers a Report Center that generates customizable and predefined reports across all workforce data, providing deep business insights that can be particularly helpful for clients with large datasets.

Paycom Feature Ratings

6.3
Employee demographic data
8
Employment history
5
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
5
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
6
7.0
Pay calculation
7
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
7
Reimbursement management
6
6.0
Approval workflow
8
Balance details
5
Annual carry-forward and encashment
5
6.3
View and generate pay and benefit information
8
Update personal information
6
View job history
4
View company policy documentation
7
Employee recognition
Not Rated
Asset Management ()
Not Rated
5.5
Report builder
7
Pre-built reports
4
Integration with other HR capabilities ()
Not Rated
5.2
Performance plans
7
Performance improvement plans
5
Review status tracking
5
Review reminders
4
Multiple review frequency
5
Succession Planning ()
Not Rated
7.0
New hire portal
7
Manager tracking tools
7
6.5
Individual goal setting
6
Performance tracking
7
6.0
Job Requisition Management
5
Company Website Posting
6
Publish to Social Media
6
Job Search Site Posting
6
Duplicate Candidate Prevention
7
Applicant Tracking
5
Notifications and Alerts
7

Comments

  • Alexis Correa | TrustRadius Reviewer
    Alexis Correa
    (Vendor Representative) commented 7 months ago
    Thank you for sharing your feedback on your experience with Paycom. We're glad to hear that our HR and payroll software has been able to simplify and automate key processes like benefits enrollment and payroll, saving your organization time and resources. It's also great to hear that you've found value in our reporting features, user-friendly interface for employee self-service and management metrics, which have all contributed to more efficient and informed decision-making. However, we're disappointed to hear that report customization hasn't quite met your expectations. We'd love to hear more about your experience and invite you to share your feedback with your dedicated specialist or at feedback@paycomonline.com.

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