Overall Satisfaction with Paycor
We use Paycor for all of our HR solutions. We use it all across the company. Paycor is very powerful. The analytics functions help us with all of our reporting. Managers have access to this function and use it for staffing and other functions
Do you think Paycor delivers good value for the price?
Are you happy with Paycor's feature set?
Did Paycor live up to sales and marketing promises?
Did implementation of Paycor go as expected?
Would you buy Paycor again?
- We have been able to improve the employee experience, the portal is very easy for employees to us
- We have been able to increase our efficiency with the program, specifically the analytics functions
- The cost of the program was less than our previous software so we have been able to save money
Our HR and/or payroll team has saved over 50 hours per month. - Our previous software required two employees, one full time-one part time, to process payroll. Two years after implementing Paycor, the payroll processing is down to about 10-15 hours per week. This has helped the HR department to utilized this employee for fully in an HR role instead of just a payroll role.
The functionality of the program is user friendly. Components are grouped together with other components that make sense.
We used ADP previously, evaluated UKG and Ceridian while looking for a new solution. We were looking for a new solution because we could not get support from ADP. There were a lot of problems with the program and customer service was not helping. Evaluated UKG, Ceridian and Paycor. All three programs seemed to have what we needed. Bottom line was we trusted Paycor to deliver the customer service they promised and the price was the best.
The reporting and analytics functions are very valuable for our company. It allows us to pull data we need to make business decisions. The payroll module is also very valuable. We are able to process our payrolls with a minimum amount of time. Learning management module has a lot of courses, but they are not bilingual which is very important to us.
Paycor Feature Ratings
250 - President, Vice Presidents, CFO, Managers, Salaried Supervisors, Hourly Supervisors, Human Resources/Payroll, employees.
5 - Good knowledge of human resources, payroll and general IT knowledge.
- Analytics-for reporting on turnover, staffing and onboarding
- Payroll - to be able to run efficently
- HRIS - to be able to have a robust human tracking system
Evaluating Paycor and Competitors
Yes - We previously had ADP Workforce Now. The program was not working properly and customer service was basically ignoring our needs. Complaints were escalated but no one seemed to care.
- Product Features
- Product Usability
- Product Reputation
Honestly, the single most important factor in choosing a new vendor was the Customer Service experience. We reviewed several products and did a lot of reference checking. Paycor came out on top for customer service.
Yes - We started with the Payroll and HRIS System. We then did the onboarding/applicant tracking. We also implements background screening, WOTC and the learning system. The implementation team was outstanding and did a great job.
Change management was a small part of the implementation and was well-handled - Since the program is relatively easy to use and we had a great support team, I didn't feel that the change was a big deal. All across the company, we were provided with good support material and training.
The pandemic has hit everyone in one way or another. There have been some support problems because of a lack of staff, but things are getting much better.
Problems get solved
Immediate help available
Support understands my problem
Support cares about my success
Slow Initial Response
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using