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Great Product.
August 05, 2021

Great Product.

URSULA LEHMAN | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • HR, Benefits Administration & ACA
  • Recruiting & ATS
  • Onboarding Software
  • Learning Management System
  • Scheduling
  • Time & Attendance
  • Payroll & Tax Software
  • Reporting & Analytics

Overall Satisfaction with Paycor

We use Paycor for all of our HR solutions. We use it all across the company. Paycor is very powerful. The analytics functions help us with all of our reporting. Managers have access to this function and use it for staffing and other functions
  • Analytics
  • Payroll
  • HRIS
  • Customer Service
  • Seamless integration

Do you think Paycor delivers good value for the price?

Yes

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

Yes

Did implementation of Paycor go as expected?

Yes

Would you buy Paycor again?

Yes

  • We have been able to improve the employee experience, the portal is very easy for employees to us
  • We have been able to increase our efficiency with the program, specifically the analytics functions
  • The cost of the program was less than our previous software so we have been able to save money
Our HR and/or payroll team has saved over 50 hours per month. - Our previous software required two employees, one full time-one part time, to process payroll. Two years after implementing Paycor, the payroll processing is down to about 10-15 hours per week. This has helped the HR department to utilized this employee for fully in an HR role instead of just a payroll role.
The functionality of the program is user friendly. Components are grouped together with other components that make sense.
We used ADP previously, evaluated UKG and Ceridian while looking for a new solution. We were looking for a new solution because we could not get support from ADP. There were a lot of problems with the program and customer service was not helping. Evaluated UKG, Ceridian and Paycor. All three programs seemed to have what we needed. Bottom line was we trusted Paycor to deliver the customer service they promised and the price was the best.
Microsoft 365 (formerly Office 365)
The reporting and analytics functions are very valuable for our company. It allows us to pull data we need to make business decisions. The payroll module is also very valuable. We are able to process our payrolls with a minimum amount of time. Learning management module has a lot of courses, but they are not bilingual which is very important to us.

Paycor Feature Ratings

9.1
Employee demographic data
10
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
10
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
9.4
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
9
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
9.0
Tracking of all physical assets
9
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
9.0
Performance plans
9
Performance improvement plans
9
Review status tracking
9
Review reminders
9
Multiple review frequency
9
Succession Planning ()
Not Rated
9.5
New hire portal
10
Manager tracking tools
9
10.0
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
8.7
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Duplicate Candidate Prevention
7
Applicant Tracking
9
Notifications and Alerts
9

Using Paycor

250 - President, Vice Presidents, CFO, Managers, Salaried Supervisors, Hourly Supervisors, Human Resources/Payroll, employees.
5 - Good knowledge of human resources, payroll and general IT knowledge.
  • Analytics-for reporting on turnover, staffing and onboarding
  • Payroll - to be able to run efficently
  • HRIS - to be able to have a robust human tracking system
  • Performance Reviews
  • Compensation Management
  • Hoping to be able to do reviews completely online
We are very pleased with the program. Functionality is great, it is user friendly and customer service is good.

Evaluating Paycor and Competitors

Yes - We previously had ADP Workforce Now. The program was not working properly and customer service was basically ignoring our needs. Complaints were escalated but no one seemed to care.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Honestly, the single most important factor in choosing a new vendor was the Customer Service experience. We reviewed several products and did a lot of reference checking. Paycor came out on top for customer service.
I wouldn't, I feel we purchased the best product with the best features for our company.

Paycor Implementation

Extremely satisfied with the implementation process.
  • Implemented in-house
Yes - We started with the Payroll and HRIS System. We then did the onboarding/applicant tracking. We also implements background screening, WOTC and the learning system. The implementation team was outstanding and did a great job.
Change management was a small part of the implementation and was well-handled - Since the program is relatively easy to use and we had a great support team, I didn't feel that the change was a big deal. All across the company, we were provided with good support material and training.
  • This was the smoothest implementation is have ever done

Paycor Support

The pandemic has hit everyone in one way or another. There have been some support problems because of a lack of staff, but things are getting much better.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support understands my problem
Support cares about my success
Slow Initial Response
Did not purchase premium support, did not know it was available.
As part of our program, we have the wage garnishments function. Prior to Paycor, we had to handle these basically with no suppport. The wage garnishment team at Paycor is exceptional. All we do is send in the paperwork and everything is set up for us.

Using Paycor

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payroll
  • Analytics
  • Onboarding
  • None
Yes - The mobile interface works very well. There are 3 apps, one for payroll admins, one for managers and one for employees. All of them are simple and easy to use.