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Great for construction
Updated March 19, 2024

Great for construction

Adrienne Via Sherwood | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Procore

Procore is being used as a project management software for our construction company. We use it to track most of the aspects of our project, from purchasing to project management to BIM coordination. The modules are easy to link together so the overall picture and status of the project can be easily evaluated.
  • Linking different pieces together - RFIs that cause a change to our contract, etc
  • Creating a searchable database
  • Granting subcontractor access to project documents
  • Enabling field staff easy access to BIM coordination models
  • Submittal packages need to be sent from approver to submitter as a whole - right now my architect has to update each submittal item individually
  • Refined user access to RFIs - either the subcontractors have zero access or they can see all replies whether they are official or not. There needs to be a 'can see official responses only' option
  • When some submittal items in a package are rejected, there needs to be a way to automatically create revisions for those items instead of doing them one by one.
  • More granular permissions for use of the Navisworks plugin so that contractors can use the plugin on their own models but not have admin privileges
  • Once the database is created, it's easy to manage.
  • The Models tool on the app gets the field personnel actually using the coordination model, which saves my team time when there is a conflict between installed trades
  • The Navisworks plugin makes it easy to create an RFI from the model, which then has a viewpoint in the model for the designers to review when crafting a response.
Navisworks - FANTASTIC. Love it. Helps me create RFIs from coordination issues and gives the field team easy and navigable access to the 3D model.
Holobuilder - Perfect for using when needing to view the current status of construction when you're not onsite. I use it during BIM coordination to confirm what I picked up in laser scans.
It's been over 10 years since we switched over to Procore, but I do remember that at the time Procore made it easier to link between different modules.

Do you think Procore delivers good value for the price?

Yes

Are you happy with Procore's feature set?

Yes

Did Procore live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Procore go as expected?

Yes

Would you buy Procore again?

Yes

N/A - I don't use this feature.
Good for construction project managment.

Procore Feature Ratings

8.1
Plan distribution & viewing
8
Plan markups & sharing
8
Document sharing
8
Issue tracking & punchlists
8
Photo documentation
8
Jobsite reports
8
RFI tools
8
Collaboration & approvals
8
Mobile app
9
Submittal design and management
8
Meeting Minutes
8
Specifications
8
Change orders
8
8.0
Job costing
8
Bid creation
8
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Support for external payroll vendors
Not Rated
Asset Management ()
Not Rated
8.0
Dashboards
8
Standard reports
8
Custom reports
8
Data exportability
8

Procore Support

The online chat always gives me fast attention for my issue. They don't always have a fix for what I need to do - I work in the Coordination and Model modules most of the time and I know that they're still fleshing those out - but they always offer to create a post for me in the forums to see if others are having the same problem and then they'll know if it's a hot issue.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
N/A - I'm not a part of the selection process
Actually, I've never had an issue with the support I've gotten. If that particular person isn't familiar with what I'm asking about, they quickly ask another support person for additional help. So if exceptional can 'all the time', then yes, every single time. Maybe I just have such a low bar from the disappointing support from other companies which is sometimes I just give up rather than attempting to get their attention, but I'll say that I never dread the instance when I have to ask them a question.

Using Procore

It's easy to use and flexible with interconnecting the different modules. We use it for purchasing, project management, field management, and BIM coordination tracking. The Owners and designers are able to use it pretty well, too, which aids in efficiency. Subcontractors are able to input RFIs and post submittals for review within the program which prevents correspondence getting lost in emails.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • RFIs
  • Coordination Issues
  • Models
  • None
Yes - Very well! Only a short training session required to reach competency and my field staff uses it every day. It's great that the database can be taken offline to use in the field since many projects have sporadic, if any, cell service or aren't allowed to take transmitting devices within the jobsite.