Simple Truth
Updated October 29, 2018

Simple Truth

Ken Tikka | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Project Management
  • Quality & Safety

Overall Satisfaction with Procore

We use Procore for the operations end of our business. The project managers set up the projects and get all the plans, specs, and submittals entered in. Then they share the project with the foreman and together they go through the life of the project using it. We write all our rfis from Procore also.
  • Plan viewing
  • RFI's
  • Providing a single platform to view all the project documents. Plans, submittals, specs, rfi's
  • Would be nice to see Change Orders in the project management side
  • Daily report system could be made simpler. We currently do not use it
  • Cannot send a rfi with links on it to someone who does not have Procore
  • have to publish each line while doing as-builts
Procore is much more powerful in the documents viewing and collaboration area while esub has a better daily report, change order log, and budget tool for less cost.
We are a sub contractor and do not collaborate with others so much
  • We started this 5 months ago and are not expecting an ROI until later this year
  • We are seeing a slight improvement in the office to field communication
  • We are seeing the paper plans decreasing slightly
  • Gain visibility into projects
  • Ensure information is accessible and up to date
Procore is helping our field stay up date on rfi's, plan revisions, and is getting our foreman more involved in creating rfi's.
It is an intuitive program that is fairly easy to roll into and the implementation people were great to work with.
If a subcontractor does not have a standard system set up for submittals, plans, specs, rfi's, and change orders Procore work great. Or for a General contractor to have a platform to tie all documents for themselves, the owner, and all sub contractors in a single place.

Procore Feature Ratings

Plan distribution & viewing
Plan markups & sharing
Document sharing
Issue tracking & punchlists
Photo documentation
Jobsite reports
RFI tools
Collaboration & approvals
Mobile app

Using Procore

10 - Project Management
Operations Manager
4 - It takes someone organized, detail oriented, good at updating, good at data entry, and accurate
  • Same Page throughout the Company/ Improved Communication
  • Eliminates Re-work
  • Increases Efficiency
  • Gets everyone involved and looking in the same direction
  • Have not found any yet
  • Maybe look into the finance module
We like the way procore has helped our communication and are seeing the benefits of getting the entire team used to working on the same platform.

Evaluating Procore and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
It was the best option for our company to get everyone on the same wavelength for communication, document control, and collaboration
I would do longer trials of ea. software. It takes a long time to fully implement a system in a company so the time spent upfront can pay good dividends

Procore Implementation

If doing it over again i would pay the extra to have Procore implement for us
Yes - We started with the project management team learning how to use it correctly, next we entered in all of our future work and current projects that were less than 1/2 way complete. Once this was entered we had a big company meeting and rolled it out to everyone. We are just now at a point that it is working across the entire company.
Change management was a minor issue with the implementation - Keeping everyone on the same page makes the complicated much easier
  • We did not have any significant issues implementing it, the biggest issues we did have was sorting out who was going to be doing what and what was the best way to utilize Procore

Procore Support

I believe procore does not want us to succeed so that makes the support real. A 10 is perfect and i don't believe in perfect.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not Sure - Not sure what premium support is
Yes - It was fixed and the support team worked hard to get it fixed right before we unrolled it at our company meeting.
We found a bug in the system on the ipad app a day before our big Procore roll out meeting and we got all over our Procore contact and they worked all night and had it fixed before our meeting the next morning. I was impressed and thankful.

Using Procore

It is easy to use for individual projects, it takes a while to get a whole company working on it
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Plan Viewing
  • linking documents
  • Punch-list
  • RFI's
  • Daily Reports
  • sending plans with links on it to someone who does not have procore
  • Plan markups