My Pure Storage Experience
Updated March 23, 2021

My Pure Storage Experience

Todd Rasmussen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Pure Storage FlashArray

Pure Storage is used by the entire organization to host Microsoft SQL Server 2019 database as well as hosting multiple VM's. Pure Storage is extremely efficient for fast database OTLP & OLAP processing. Data duplication allows us to host many copies of the database and duplicate VM's for production, testing and development. Pure Storage has completely changed and improved our entire development. Things that used to take hours and days have turned into seconds and minutes.
  • Data compression and data duplication.
  • FAST FAST FAST and reliable It just works!
  • Customer support is #1. We have never had a vendor better than Pure Storage.
  • EASY EASY EASY It just works! Stupid simple and easy to configure and manage.
  • Love to see the price come down. We want more units for data replication.
  • More details on the mobile app.
  • More support for Hyper-V.
  • [Pure Storage has turned] days and hours into seconds and minutes. We are dramatically more productive from development to servicing our clients.
  • Consistent costs.
  • No down time for upgrades and maintenance.
Price was the main thing that caused us to look at other products. We spent a lot of time talking to existing customers and getting very detailed demos of how to use Pure Storage. We also were looking for reliability and a more consistent cost model. We were tired of the "forklift" upgrade from SAN to SAN every 3-5 years. We have already upgraded our unit from a m20 to an x50 and it was seamless during a full production day. The 3 things that won out were reliability, ease of use / upgrades, and consistent pricing model. To be honest we had no idea how much more productive we would become. The overall system was faster but the ability to snap our entire environment in seconds and present it to developers and testers over and over changed our entire process and ability to work at a much faster pace. We also were not expecting to be so "hands off" the storage array. Pure Storage just works freeing up resources to other parts of the network.
It's hard to really explain simplicity of use other than it just works. We are not having to waste time fiddling around with settings and dealing with performance issues.
Upgrades are beyond easy. Pure Storage does all the testing prep work and upgrade. Our upgrade went as follows: Beginning of the day - Pure Storage is upgrading the array today during a busy production day. End of the day - Pure Storage is done. Zero downtime or performance issues.

Snapping our environment for development and testing has changed everything. Within seconds we can snap and present a full copy of the environment. Development and testing have increased 10 fold.
  • Reliability and upgrade process - We have never gone down. Yes, we have replaced drives and controllers but never had any downtime 5+ years straight.
  • Easy to use. A few clicks and you HOST and Volumes ready to go. Need to copy your environment, a few clicks and you're done.
  • Data compression and duplication.
I can say the evergreen process is easy. We actually took the time to upgrade our m20 to an x50 when upgrade time came. The upgrade was a simple as Pure Storage starting its process and then they were done later in the day. All during a heavy production day with zero down time and zero performance issues. Easy Easy Easy. We don't have time to check every little compatibility issue that could come up with our equipment etc. during an upgrade. Pure Storage does it all.
We reviewed Dell EMC and said no because of spin drives, hard upgrades. NetApp was not easy enough to use.
Pure Storage was easy of use, had reliability, evergreen, and we got much more in productivity than we could even imagine at the time.
When you need speed, it's FAST, especially for MS SQL databases. If you are having bottlenecks, you can spend your time finding it in the code because it's not Pure Storage. Love the data reduction and duplication. We can store so much more on this unit than the base physical size. Love the data snapshots. When you need to complete copy your entire environment for testing etc. Nothing is easier, a few clicks and you are done. Extremely helpful for testing and training.

Pure Storage FlashArray Feature Ratings

Flash Array Performance
10
Flash Array Integration
10
Data Compression
10
Non-Intrusive Upgrades
10
Simplicity
10
Power Savings
8

Upgrading Pure Storage FlashArray

Yes - Upgrade process was easy easy easy. Zero down time or slowness. Pure support did it all. We have performed firmware upgrades, controller upgrades, model upgrades (/M to /X), storage shelf additions, drive swaps (SAS to NVME) and storage pack increases, drive replacements, and NVRAM module swaps . Never had a single performance issue ever.
  • Storage size increase and speed with SAS to NVME
  • Even more performance from /M to /X series

Simplicity

Number one way Pure Storage FlashArray has improved our IT and business outcomes is zero down time with extremely fast speed and simplicity.

Using Pure Storage FlashArray

105 - Database use from processing, accounting, customer service, end user access
2 - Only need 1 but have two for backup. Maintenance is simple and mostly hands off. Mainly just check if their are new firmware versions, if so we schedule Pure to do the upgrade. Extremely easy, simple, and reliable.
  • Reliablity
  • Speed
  • Easy of use
  • Easy to create test environments for developers.
  • Cloud replication
Simple to renew and to upgrade. Zero down time, no speed issues during changes / upgrades. Evergreen service makes budgeting and cost controls reliable and predictable.

Do you think Pure Storage FlashArray delivers good value for the price?

Yes

Are you happy with Pure Storage FlashArray's feature set?

Yes

Did Pure Storage FlashArray live up to sales and marketing promises?

Yes

Did implementation of Pure Storage FlashArray go as expected?

Yes

Would you buy Pure Storage FlashArray again?

Yes

Evaluating Pure Storage FlashArray and Competitors

Yes - DELL PowerVault MD's
No more spin drives
More speed
More reliably
No more big "upgrade" cycles and down times
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
We needed speed and reliability. Pure seemed more expensive than we wanted to pay but we have received much more than we expected.
Data reduction and compression have been much higher than we expected.
Snapshot feature and the ability to mount snapshots in seconds has changed the way we develop and increased the speed our product development.
Simple simple simple. We have time to deal with other IT issues and never worry about storage.
Don't focus only "replacement" cost only. Look at other costs that will be reduced such as storage maintenance, down time. Look at things that will increase: Performance, productivity, reliability. You will sleep better knowing Pure will be up and running everyday.

Pure Storage FlashArray Implementation

Just works and Pure did all the work.
Change management was minimal - Just have Pure do it and there are no issues.
  • None once we had experienced support doing a firmware upgrade, we never worried again about any updates and upgrades.

Pure Storage FlashArray Training

  • Online training
  • in-person training
  • no training
Excellent training and really you don't need that much. We received training at the Pure offices and also on site when the product was installed.
Simple things like how to login to the GUI interface, how to setup users, how to create volume and mount it. How to make a snapshot, how to copy it and mount it.

Really is pretty self explanatory on how to do things with the GUI interface.

We were expecting complicated base on other vendor products, we got super simple.
Great videos and documentation. There is a common theme with PureStorage, "Keep it elegantly simple". They have great support network and great support user groups. Documentation has been very helpful with providing auditors with methods and procedures on security and other ways the product works. Great documentation on setting PureStorage to be the most effective with VM's, SQL Server, and other products.
In many cases we didn't need any training. The GUI was very simple to use. In some cases we would attend a user group and some new thing was reviewed. We would then go back and look at it ourselves and figure out how to do what we needed very easily.

Configuring Pure Storage FlashArray

It took like 15 minutes for the product to be configured. So simple. Once we started using the GUI interface we quickly with just a few clicks were able to setup our networking, volumes, etc. Snapshots and scheduling are so easy. We were able to concentrate on our needs and not worry about how we need to "configure" the device for performance. It takes the worry out of "am I doing this right"
If you are setting up VM's and SQL review Pure's best practices articles. Easy and clear instructions how to configure for best performance and reliability.
No - we have not done any customization to the interface
No - we have not done any custom code
We haven't had the need to for any customization, everything we needed has been in the box already.

Pure Storage FlashArray Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, Gold support for new controllers when we want to renew them and to stay current with the latest technology improvements.
Never had an issue. Support is proactive in many cases. Complete follow through from beginning to end.
Late at night we got an alert that a drive was predicted to go bad. We didn't even have to call support, a replacement drive was already in our hands that morning. We swapped out the drive expecting it to take some time to fully rebuild. The rebuild was done in under a minute. Zero down time, zero slowness.

Using Pure Storage FlashArray

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Creating volumes
  • Mounting and organizing volumes
  • Taking snapshots, mounting them and using them.
  • Swapping drives
  • Upgrading the firmware - Pure does it and reviews any potential issues
  • Maintenance basically none
Turnkey product. Setup was done in minutes, easy GUI interface. You don't have to get caught up in dealing with the usual storage concerns like load balancing, volume issues etc.
Yes - Simple metrics, you don't get lost in information overload.

Pure Storage FlashArray Reliability

We have been able to expand our storage without any interruptions. We have been able to setup replication between 2 Pure devices with no issues.
We have never had an outage with Purestorage. Yes we have had 2 drives go out but replacements were installed so fast there wasn't any issues. We have had a NVRAM module replaced but were noticed from Pure they were sending a replacement because they were predicting a failure so pure was proactive preventing any issues. Knowing Pure is monitoring our device 24x7 gives us peace of mind.
Performance is blazing fast. When we have performance issues, we now don't waste time "thinking" it's storage but instead spend the correct time tracing the issue back to a coding issue. What we were not expecting was how fast we could snap our entire environment and mount it for other testing and use. This process has completely changed how we can develop, trouble shoot and deliver faster and more reliable products.

Relationship with Pure Storage

Can't say enough good things about the Vendor. They were patient, answered our questions. Allowed up to visit their support facilities. Allowed us to talk to other customers and get their honest reviews of PureStorage. We spent a significate amount of time due diligence in review PureStorage before our purchase. Many things Pure told us we took with a grain of salt but they have turned out to be much more that we expected.
We continue to be treated like we are their only client. Concerned about any issues we may have. Always wanting to make our experience the best. During the upgrade process, they wanted to make sure they were meeting our needs and not just doing a "renewal". I've always had a good experience with them.
Pricing and timing of delivery. Delivery ending up being weeks faster than we both expected making implementation so much easier.
Be honest on your needs and exactly what you want to use the product for. Ask lots of questions, especially if you have different growth options in the future so you can get the best product to fit your needs now and in the future.