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If you were a QB Desktop user, do NOT switch to online, and do your homework before you lose control of all your data!
July 21, 2021

If you were a QB Desktop user, do NOT switch to online, and do your homework before you lose control of all your data!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

I use it for all AP, AR, Banking, taxes, payroll, etc., [and] all company financials.
  • Lousy ROI, takes more time than ever [and a] significant amount of frustration and high blood pressure.
  • Has made it harder to accept credit cards because transactions show no details of which client, and what they debit for their fees.
Time for me to switch now.

Do you think QuickBooks Online delivers good value for the price?

No

Are you happy with QuickBooks Online's feature set?

No

Did QuickBooks Online live up to sales and marketing promises?

No

Did implementation of QuickBooks Online go as expected?

No

Would you buy QuickBooks Online again?

No

Does not offer features that Desktop has, too many software glitches and issues, lack of functionality, less usability, goes over the line for what customer can/cannot do and what their software program can/cannot do. Plus all the issues and problems mentioned previously.
It just sucks. Unless you need help with extremely basic information, plan on spending way too much time waiting on the phone, even if you get to the right person.
I've listed four specific issues where this program has made it much, much harder for my accounting processes. Wait times on the phone are ridiculously long, and more often than not, take several phone calls to resolve. Not compatible with all banks, and often duplicates deposits and/or doesn't download all transactions.

QuickBooks Online Feature Ratings

1.1
Accounts payable
1
Accounts receivable
1
Cash management
1
Bank reconciliation
1
Expense management
1
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
1
Self-service portal
1
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
1
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
2
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
1.5
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
2
Cost of goods sold
1
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
1.8
Pay calculation
1
Benefit plan administration
Not Rated
Direct deposit files
4
Salary revision and increment management
1
Reimbursement management
1
4.7
Dashboards
5
Standard reports
5
Custom reports
4
1.0
API for custom integration
Not Rated
Plug-ins
1
2.0
Role-based user permissions
1
Single sign-on capability
3

Using QuickBooks Online

1 - We are a small business, so I do every thing having to do with administration, sales and marketing, purchasing, finances.
  • invoicing
  • banking and reconciliations
  • customer database

QuickBooks Online Support

ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Nope. Support is supposed to come with my subscription.
Yes - No, and I don't bother submitting any feedback and suggestions anymore, because nothing happens with them.
I can't remember when I have ever received exceptional support for Quickbooks Online...ever; mediocre at best.