The best customer support
November 01, 2024
The best customer support
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Employee Management
- Payroll
- Benefits
- Time & Attendance
Overall Satisfaction with Rippling
We use the payroll, time off, benefit admin, workers comp, FSA, long term disability and life apps. These all stream line payroll, payroll tax reporting, PTO tracking, and the other operational tasks required to manage an FSA account and other misc benefits. We are a very small team so having the integration and efficiency provided by the Rippling platform is valuable.
Pros
- The customer support is excellent. The best I have ever experienced.
- They allow our accounting vendor to access various payroll and PTO reporting, which is very helpful.
- The payroll app allows flexibility in overriding various set payments and deductions.
Cons
- They have buried some of the apps, like the FSA app, in other apps and I always struggle to find it.
- We are so tiny we use basic payroll, PTO and benefit tools. These help with efficiency and free up staff time. That is what generates ROI for us.
Rippling is easy to set up and the various vendors like workers comp and 401K are well integrated creating ease of use. We used TriNet in the past and Rippling provides far greater control and transparency. The other are vendors we considered when we left TriNet and were seeking another provider so I can not speak to the others.
Do you think Rippling delivers good value for the price?
Yes
Are you happy with Rippling's feature set?
Yes
Did Rippling live up to sales and marketing promises?
Yes
Did implementation of Rippling go as expected?
Yes
Would you buy Rippling again?
Yes
Comments
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