Get Saucy!
Updated July 11, 2022

Get Saucy!

Chris Hyde, MIS | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sauce Labs

We are using it across many teams for test automation across multiple browsers. It makes our lives much easier as we do not have to maintain multiple browsers, drivers, and platforms for testing.
  • SauceConnect is great to allow tunnelling to test systems that are behind a firewall. There are many great features and they are adding more all the time.
  • The fact that they maintain all WebDrivers and every version of browsers in invaluable. If we have a need for a specific platform, they have it.
  • They have been having increased unexpected downtime lately. This is interruptive at times.
  • Cut down on environment setup immensely
  • Reduce the need for manual testing, which is expensive and slower
Sauce Labs' platform seemed to be the most flexible and I really haven't used much else. Haven't had a need to.
If you need a farm to test any browser or device, Sauce is your company. They offer every configuration you'd need and are responsive to customer needs and wants.

Using Sauce Labs

2 - Software QA
2 - development/devOps/QA
  • cross-browser testing
  • user flow validations
  • automating webdriver maintenance
  • Device emulation
It just works!!!

Evaluating Sauce Labs and Competitors

  • Price
  • Product Features
  • Product Usability
  • Existing Relationship with the Vendor
Ease of use

Sauce Labs Implementation

Read all documentation - there is a lot, and it's imperative to ease your onboarding.
Yes - POC, single test, then suite, then adding all tests
Change management was a big part of the implementation and was well-handled - Sauce concepts will help drive us to have more automation

Sauce Labs Training

It was depending on your level of experience. The resources on Saucelabs' website and the Internet were sufficient for me. However, I'm a senior resource and testing manager, so your experience may vary!

Configuring Sauce Labs

It's great and they are constantly adding to their portfolio of products. I've always been able to configure my tests to use any platform, browser, and device that I've needed.
Definitely follow their documentation on the website. Between the setup docs and the forums, you can find anything you need! Their support is also top-notch and is very responsive.
No - we have not done any custom code

Sauce Labs Support

They are responsive and thorough. I get multiple responses per day if I get back to them quickly. I've never had that experience with support from a tech company.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
They provide personalized support - they want to know YOUR use case and setup and work within it. This type of support is not common.

Using Sauce Labs

Very easy to navigate and understand the system, and the documentation is concise, yet very thorough. The UI is easy to figure out.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • The UI for representing test results is great
  • Integration with CI tools is tight and seamless
  • Nothing with the product itself - just learning the concepts