Scale is a great solution with second to none support
Updated December 11, 2020
Scale is a great solution with second to none support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Scale Computing HC3
Scale HC3 is being used across the entire organization for all our server needs. It is housing all our VMs as well as all of our network storage. It has solved the issues with VMWare licensing, an outdated SAN as well as multiple host servers required to properly run a VMWare environment.
Pros
- The best thing about Scale is its simplicity. I used a VMWare solution for the past 5 years and never really felt like I had a grip on how to fully use it. I've had Scale in place for less than 6 months and am so confident in it, I feel as though I could almost train someone else on how to use it.
- Scale's technical support is second to none. I've had a couple of issues with it and everyone I've spoken with is knowledgeable, friendly and eager to help resolve any issue.
- With previous solutions, updating firmware is a large endeavor compared to Scale. Scale actually recommends doing it during production time instead of scheduling downtime during evenings or weekends. It makes managing everything easier without me having to come into work on my off time.
Cons
- As with everything, I wish the price was a bit cheaper but by comparison to others but it's not bad when compared to similar solutions.
- Not that it was needed in my case but the option to have a Scale engineer on site for setup might be nice for some instances.
- The scheduling of the setup calls and training could be explained a little better and even possibly a quick overview of how to use the scheduling portion of the customer portal.
- Considering the short time I've had Scale, it's hard to speak to ROI but before purchasing we did compare costs of our previous solution in terms of licensing costs and future hardware costs and Scale was the less expensive option.
- From purely a power consumption perspective, the Scale solution is definitely a cost saving feature. I find myself with additional circuits that aren't needed any longer in my server room.
- Even in the short time I've had Scale in place, I can already tell that the uptime is better than with our previous solution.
- Nutanix and VMware ESXi
Scale replaced a VMWare solution. We compared Scale against a new VMWare solution as well as against a Nutanix hyper-converged solution. After looking at the costs, features, support, and hardware, Scale was the easy choice for our business. It fit every need we had and after 6 months of having it in place, I have no regrets with our decision.
User Experience with Scale Computing
Do you think Scale Computing Platform delivers good value for the price?
Yes
Are you happy with Scale Computing Platform's feature set?
Yes
Did Scale Computing Platform live up to sales and marketing promises?
Yes
Did implementation of Scale Computing Platform go as expected?
Yes
Would you buy Scale Computing Platform again?
Yes
There have been a few occasions I've needed to call support. One time in particular, one of the hard drives died. I contacted support and had a replacement the next day and in the process no data was close to being lost due to their platform's duplication methods.
Using Scale Computing HC3
1 - I am the only one using it as I'm the only IT person at the company.
1 - I'm the only one who supports it however it's such a great solution that anyone with basic computer knowledge could do it.
- Reliability
- Storage
- Performance
- Virtual desktops
- Additional backups
- Expansion
- Possible move to more virtual desktops for remote users
Evaluating Scale Computing HC3 and Competitors
Yes - VMWare servers were replaced by the Scale solution.
- Price
- Product Features
- Product Reputation
After years of attending IT conferences, I've gained a wide net of other IT professionals. I bake their opinions and Scale was a highly recommended product.
Wouldn't change a thing. I evaluated a couple different products, weighed their value against one another and I still believe I made the best choice
Scale Computing HC3 Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - We maintain our support contact with them. I don't believe there is an option for any other support but the support I do very is amazing and can't imagine more.
Yes - There has been twice where the email alerts weren't working and they figured out the issue (an issue with Office 365 hosted email servers) to get it resolved quickly.
Using Scale Computing HC3
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Snapshots
- Hot swap drives in virtual machine
- Live expansion of hard drive capacity
- Live expansion of memory capacity
- None found after 2 years of use
Comments
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