ScienceLogic: A Complete Monitoring Solution.
Updated August 12, 2019

ScienceLogic: A Complete Monitoring Solution.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic SL1

It is used to centralize monitoring and alerting of all customers that the company supports. It allows us to monitor all devices/applications/systems and route all alerts into a single pane of glass for NOC analyst to monitor. It also integrates with the ticket system to allow ticket creation from within ScienceLogic.
  • The system is highly customizable and scalable.
  • The system has a vast number of add-ons modules called PowerPacks which can be installed to enhance monitoring of a proprietary device/system/application.
  • It has a relatively low barrier to entry as the front end administration is very logical and intuitive. Does not require a lot of training.
  • Very good customer support.
  • The platform could be more efficient in terms of system requirements. Compared to other products, it can be relatively resource-hungry and require a lot of CPU/Memory to run.
  • Reporting feature is somewhat weak and not customizable. While ScienceLogic can gather a vast amount of info, it is not necessarily easy to export/report on them.
  • There is no built-in tool to allow mass updates of devices. For example, it would be nice to be able to upload a CSV and update a large number of devices and their attributes such as name, function, location, etc... While this feature could be built, it is a customized solution and would need to be a built-in feature. A customized solution can be sensitive to upgrades and version changes.
Yes - ScienceLogic replaced ManageEngine Application Manager and OpManager because it is a multi-tenant tool that allows you to put all your customers into one system and monitor them with one team in one pane of glass. This makes it more efficient to monitor our large number of customers and reduces administrative effort such as maintaining multiple instances of the same tool.
By having all customers in one monitoring tool, it is much easier to see and manage everything. On top of that, there are many mechanisms to provide alerts and notifications so you can always ensure that the correct group of people is notified when certain devices have issues.

There are also tons of customizations on the dashboard side so you can see from a high-level view where the stress points are.
ScienceLogic is part of a service portfolio, and it is always offered to new customers to allow them to take advantage of multiple IT services under one vendor.
The tool is integrated with our ticketing system (Cherwell) and reporting (PowerBI). We are building an integration with CMDB.
  • ScienceLogic's capabilities allow us to onboard any customer and monitor them using our pool of NOC teams, and this gives us flexibility and scalability.
  • The platform is also extremely stable and that translates to high availability.
ScienceLogic is more feature rich and relatively easy to get into. For example, it is far superior to OpManager and PRTG in terms of features and capabilities. It is much easier to pick up compared to Zabbix. To enjoy a lot of function/features of ScienceLogic, you don't need to do a lot of training. However, it costs a lot more than any of these and probably a little bit intensive on the resource requirement side.
If you have a large number of customers/locations and they employ vastly different types of technologies that all are required to be monitored by the same team, then ScienceLogic is a very good tool to do it all in one place. Due to its platform, it also scales extremely well and has a lot of features to allow mass management of devices using automation and templates.