Item: ScienceLogic SL1
Rating: 8
Author: Verified User

Overall Satisfaction with ScienceLogic SL1

Use Cases and Deployment Scope

We use ScienceLogic for monitoring our Managed Service customers, providing in-depth analysis on a range of hardware and software components in the data center. We also sell, deploy, and configure the application to any of our customers that require a monitoring solution for IT environments. Typically it is deployed across all departments.

Pros and Cons

Pros

Powerful monitoring capability, can ingest data from a lot of sources
Good multi-tenancy features
Extensible - can write your own powerpacks/code snippets
Built-in automation features
Business Services

Cons

The interface - it is out of the 1980s. Version 8.14 is current and I believe a new version is coming with a new interface. UPDATE - the new interface is much, much better.
Community - not a huge user group like you have with other software. i.e. - very few blogs on features/how-tos etc.
Monitoring items in VMware is a bit cumbersome, You need to monitor the vCenter endpoint. It will drag in all components relating to it. If you wish to see metrics for particular machines, you also need to create and manage a discovery for that machine--something as simple as file space usage.
Powerpack support. If you use a powerpack that is community-built, getting support for this is tough.
Support does not have a chat option, however it is typically good.

Key Insights

Do you think ScienceLogic SL1 delivers good value for the price?

Not sure

Are you happy with ScienceLogic SL1's feature set?

Yes

Did ScienceLogic SL1 live up to sales and marketing promises?

Yes

Did implementation of ScienceLogic SL1 go as expected?

Yes

Would you buy ScienceLogic SL1 again?

Yes

Return on Investment

Positive: using automation features to attempt fixes.
Positive: capable of monitoring devices we had trouble before, and able to build out a service map of all these items.

Products Replaced

Impact on Infrastructure Visibility

Yes, absolutely. ScienceLogic has good features for discovering items in any environment.

Using ScienceLogic to Support New Business

We are using it to support new product offerings to our customers, as we are using it to run our operations center.

ScienceLogic Integration

We have plans to integrate ScienceLogic with: ServiceNOW Automatic restart of critical services

Innovative Uses

Alerting of events. Ability to add in notes for similar events to help speed up time to resolution.

Other Software Used

Veeam Backup & Replication, Zerto, Trend Micro Deep Discovery

Likelihood to Recommend

I would recommend ScienceLogic SL1 in environments where there is a mix of technologies. For us, that means VMware, Hyper-V, Citrix, IBM Mainframe, and all hardware relating to that (i.e. Servers, SANs, Switching Fabric, Network, etc.). Specifically, where you wish to monitor/build up a service-designed view, it is an excellent tool.

ScienceLogic SL1 Implementation

Implementation Rating

We have implemented a hosted and a SaaS based solution, both were simple to implement. The SL team were an email or phone call away if we ran into any issues.

Implementation Details / Implementation Partner

Implemented in-house

Change management for deploying collectors (Internal issue and minimal)
Based in Europe, dial home collector team based in US, this caused a slight delay

Operations
Business Services
Automated ticket enrichment

Likelihood to Renew

Comments

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Kyra Ecker
(Vendor Representative) commented 3 years ago
We appreciate your taking extra time to come back and update your in-depth review. Thank you for your inputs to help us always be improving!

Powerful product with great features, that could use a little interface refresh.