Powerful product with great features, that could use a little interface refresh.
Updated December 03, 2024

Powerful product with great features, that could use a little interface refresh.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with ScienceLogic SL1

We have implemented a hosted and a SaaS based solution, both were simple to implement. The SL team were an email or phone call away if we ran into any issues.
We use ScienceLogic for monitoring our Managed Service customers, providing in-depth analysis on a range of hardware and software components in the data center. We also sell, deploy, and configure the application to any of our customers that require a monitoring solution for IT environments. Typically it is deployed across all departments.
Both

Pros

  • Powerful monitoring capability, can ingest data from a lot of sources
  • Good multi-tenancy features
  • Extensible - can write your own powerpacks/code snippets
  • Built-in automation features
  • Business Services

Cons

  • The interface - it is out of the 1980s. Version 8.14 is current and I believe a new version is coming with a new interface. UPDATE - the new interface is much, much better.
  • Community - not a huge user group like you have with other software. i.e. - very few blogs on features/how-tos etc.
  • Monitoring items in VMware is a bit cumbersome, You need to monitor the vCenter endpoint. It will drag in all components relating to it. If you wish to see metrics for particular machines, you also need to create and manage a discovery for that machine--something as simple as file space usage.
  • Powerpack support. If you use a powerpack that is community-built, getting support for this is tough.
  • Support does not have a chat option, however it is typically good. -- UPDATE (2024) - chat has been added as a support option.
Yes, absolutely. ScienceLogic has good features for discovering items in any environment.
We are using it to support new product offerings to our customers, as we are using it to run our operations center.
We have plans to integrate ScienceLogic with: ServiceNOW Automatic restart of critical services
  • Positive: using automation features to attempt fixes.
  • Positive: capable of monitoring devices we had trouble before, and able to build out a service map of all these items.

Do you think ScienceLogic SL1 delivers good value for the price?

Yes

Are you happy with ScienceLogic SL1's feature set?

Yes

Did ScienceLogic SL1 live up to sales and marketing promises?

Yes

Did implementation of ScienceLogic SL1 go as expected?

Yes

Would you buy ScienceLogic SL1 again?

Yes

I would recommend ScienceLogic SL1 in environments where there is a mix of technologies. For us, that means VMware, Hyper-V, Citrix, IBM Mainframe, and all hardware relating to that (i.e. Servers, SANs, Switching Fabric, Network, etc.). Specifically, where you wish to monitor/build up a service-designed view, it is an excellent tool.

ScienceLogic SL1 Feature Ratings

AIOps Features
7.6
Monitoring and Alerting
Not Rated
Performance Analytics
9
Incident Management
9
Service Desk Integration
7
Root Cause Analysis
7
Configuration and Change Management
6
Automated Remediation
Not Rated
Collaboration and Communication
Not Rated

ScienceLogic SL1 Implementation

  • Implemented in-house
Change management was minimal
  • Change management for deploying collectors (Internal issue and minimal)
  • Based in Europe, dial home collector team based in US, this caused a slight delay

Using ScienceLogic SL1

50 - Managed Service Operations Support
  • Operations
  • Business Services
  • Automated ticket enrichment
  • Automated remediation
  • Configuration change tracking
  • Capacity Planning
  • Alerting of events. Ability to add in notes for similar events to help speed up time to resolution.

Evaluating ScienceLogic SL1 and Competitors

  • Integration with Other Systems
Although other solutions demonstrate strong capabilities, they often serve as point solutions that provide in-depth monitoring of individual technologies. In contrast, ScienceLogic SL1 offers the advantage of integrating with a wide array of products.
We wouldn't do anything different.

ScienceLogic SL1 Training

  • Online Training
Very easy to access and take. Good content , relevant to my job.

ScienceLogic SL1 Support

Support responds to our priority tickets quickly, and it also gives us the ability to easily escalate tickets.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
None
We did not, there was no need
Yes - Our bugs have been remediated in PowerPack fixes. While PowerPacks could be released more often, I'm happy with the support we get around bug fixes.

Using ScienceLogic SL1

Dashboard creation could be improved.

Creation of custom reports is very cumbersome. There are ample reports in there, but if you want to create your own ones it is very difficult.
ProsCons
Like to use
Easy to use
Well integrated
Convenient
Feel confident using
Requires technical support
Inconsistent
Lots to learn
  • Device Manager
  • Investigator tool
  • Business Services
  • Dashboard creation
  • Report Creation

Relationship with ScienceLogic

The ScienceLogic team stay in touch, help when it is needed and support us in everything we are doing.
Again, the ScienceLogic team stay in touch, help when it is needed and support us in everything we are doing.
No.

Comments

  • Kyra Ecker | TrustRadius Reviewer
    Kyra Ecker
    (Vendor Representative) commented 4 years ago
    We appreciate your taking extra time to come back and update your in-depth review. Thank you for your inputs to help us always be improving!

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