Powerful product with great features, that could use a little interface refresh.
Updated October 05, 2021

Powerful product with great features, that could use a little interface refresh.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review

Overall Satisfaction with ScienceLogic SL1

We use ScienceLogic for monitoring our Managed Service customers, providing in-depth analysis on a range of hardware and software components in the data center. We also sell, deploy, and configure the application to any of our customers that require a monitoring solution for IT environments. Typically it is deployed across all departments.
  • Powerful monitoring capability, can ingest data from a lot of sources
  • Good multi-tenancy features
  • Extensible - can write your own powerpacks/code snippets
  • Built-in automation features
  • Business Services
  • The interface - it is out of the 1980s. Version 8.14 is current and I believe a new version is coming with a new interface. UPDATE - the new interface is much, much better.
  • Community - not a huge user group like you have with other software. i.e. - very few blogs on features/how-tos etc.
  • Monitoring items in VMware is a bit cumbersome, You need to monitor the vCenter endpoint. It will drag in all components relating to it. If you wish to see metrics for particular machines, you also need to create and manage a discovery for that machine--something as simple as file space usage.
  • Powerpack support. If you use a powerpack that is community-built, getting support for this is tough.
  • Support does not have a chat option, however it is typically good.

Do you think ScienceLogic SL1 delivers good value for the price?

Not sure

Are you happy with ScienceLogic SL1's feature set?


Did ScienceLogic SL1 live up to sales and marketing promises?


Did implementation of ScienceLogic SL1 go as expected?


Would you buy ScienceLogic SL1 again?


  • Positive: using automation features to attempt fixes.
  • Positive: capable of monitoring devices we had trouble before, and able to build out a service map of all these items.
Yes, absolutely. ScienceLogic has good features for discovering items in any environment.
We are using it to support new product offerings to our customers, as we are using it to run our operations center.
We have plans to integrate ScienceLogic with: ServiceNOW Automatic restart of critical services
  • Alerting of events. Ability to add in notes for similar events to help speed up time to resolution.
I would recommend ScienceLogic SL1 in environments where there is a mix of technologies. For us, that means VMware, Hyper-V, Citrix, IBM Mainframe, and all hardware relating to that (i.e. Servers, SANs, Switching Fabric, Network, etc.). Specifically, where you wish to monitor/build up a service-designed view, it is an excellent tool.

ScienceLogic SL1 Implementation

We have implemented a hosted and a SaaS based solution, both were simple to implement. The SL team were an email or phone call away if we ran into any issues.
Change management was minimal
  • Change management for deploying collectors (Internal issue and minimal)
  • Based in Europe, dial home collector team based in US, this caused a slight delay

Using ScienceLogic SL1

20 - Managed Service
  • Operations
  • Business Services
  • Automated ticket enrichment