Item: ConnectWise ScreenConnect
Rating: 8
Author: Tonya Schulte

Use Cases and Deployment Scope

I personally use it to do remote training with my clients, to connect to my client's remotely located computers and assist them in performing accounting tasks or perform accounting tasks for them remotely, and occasionally to hold online meetings with my virtual independent contractors regarding company projects. As a single member LLC company with no employees, use of ScreenConnect is limited for this company to just me.

Pros and Cons

Uninterrupted remote connection so that I can access my client's computers even when they are not available to turn them on.
Ease of use on the support side. It's not too difficult for me to set up new remote sessions.

The ease of use from my Mac computer is much less than I have seen it can be on the Windows side. I'd really like to see features improved for Mac.
I have had a recurring error with one client in particular where I can only work on their machine if I darken their view of the work I am doing - which isn't always ideal in my situation.

Return on Investment

The cost to us of having to drive to various client locations and support them at their location would be tremendous compared to the cost of being able to support them remotely via Screenconnect.

Alternatives Considered

TeamViewer, Join.me and Chrome Remote Desktop

Products like TeamViewer are well outside of the price range for me as a sole proprietor doing one on one sessions for my clients only. Products like Join.me don't offer me the flexibility of having remote control of client's computers. I chose ScreenConnect for a) the functionality that I need, b) reliability of service and c) cost savings.

Other Software Used

QuickBooks Online, QuickBooks for Mac, QuickBooks Pro, QuickBooks Enterprise Solutions, Hubdoc

Likelihood to Recommend

I definitely believe that ScreenConnect is well suited for remote support for computer issues, but for me it has also been a fantastic and affordable resource for remote support of accounting clients. It makes trainings much easier when I can not only direct clients where to click and what to do, but also take over and show them. And, in terms of supporting clients who just want us to log in and do the work remotely it is also a great resource. I cannot think of any remote support application that it would not be well suited for. As for meetings, it isn't our best option or first choice. We tend to like other meeting platforms better for our organizational meetings - mostly because the audio functionality just isn't there.

ScreenConnect really does help us connect with our clients

Overall Satisfaction with ScreenConnect