Slack is a great tool to use for Teams
Updated March 18, 2016

Slack is a great tool to use for Teams

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We use slack for our IT department so we can keep in constant contact with everyone. We also have it where anytime our ticketing system or alert system gets activated it will alert the proper channel in slack so the entire team knows what is going on.
  • channels. This is great for our team so we can separate the chat depending on what it is about.
  • private message. It's great so you can message just one team member or pull several people into one chat.
  • history. it is great so you can search on items discussed months ago to recall what was said.
  • search. I would like to be able to search just one channel not everything
  • separate logins. would be nice to have everything on once screen so you don't have to switch back and forth.
  • We have moved from Skype/lync chat to slack for our IT team. It has been a better service for our team over what Skype/lync pchat could do.
for a team it just works better and no need to have 5 servers to run enterprise version of Skype for Business.
Just to private message its overkill. For a team environment where you need to talk to many people in groups or alone it is great tool to have.

Slack Feature Ratings

Mobile Access
8
Search
4
Chat
10
Notifications
8
Discussions
10
Video files
Not Rated
Audio files
Not Rated
Access control
8
Device sync
8

Using Slack

8 - We use it for our group chat for the IT department. We also use it for project chat.
8 - There is not a lot needed to support slack. It just works the only hard part is creating channels if you need that and really anyone can do that its not hard at all.
  • Private messaging between IT staff
  • Group chat for our different locations and as a whole team
  • Project chat so we can add the team members that are working on the project so we don't flood the main channel with project chat.
  • We started working with an outside source for a project and was able to add him to our project chat.
  • We use slack over Skype business for our team chat
  • Not sure of what else we can do that slack is able to do.
Because it is a important product for our team and we use it everyday.

Evaluating Slack and Competitors

Yes - We replaced Skype for Business with slack for our IT department.
  • Product Features
  • Product Usability
The ease of use and the fact we can use it on our iphones when we are out of the office was a great factor. The other was that we can setup different groups to chat on projects.
We would do nothing different on our evaluation or selection process

Slack Implementation

Just do it you will not regret using this product.
No - We did everything at once since it was so easy to setup.
Change management was minimal - It was business as usual on change management since it was so easy to do. Plus we only did it for our IT department so it was not really needed.
  • We encountered no issues during implementation.

Slack Training

Slack Support

We have never had an issue with support.
ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
Not Sure - I am not the one that writes the checks for this product so I am not sure what we pay for. I just know that we pay to have longer retention on our chats.
Most of the tickets we have put in were small problems and were fixed within a few days.

Using Slack

It is one of the best products we have used for our IT department.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • sending a private message to someone.
  • setting up a new group chat
  • sending documents or files to someone or a group of people....drag and drop cant get easier then that.
  • I have found nothing difficult about using this product.
Yes - We love using it on our iphone's when we are away from the office. Helps us keep in constant contact with everyone on the team.