Slack is your spoonful of sugar.
October 17, 2025

Slack is your spoonful of sugar.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We use Slack for all internal communications. In addition to replacing email altogether, we have Slack channels for projects, recurring meetings, each team has its own channel for providing updates, and of course individual conversations. Canvases support projects, teammates or groups will often huddle in Slack instead of setting up a Zoom, social and affinity group channels keep people connected, and our bug triage is managed through a Slack channel with Jira integration. It would be hard to think of a process at my company that doesn't rely on and benefit from Slack.

Pros

  • Provides a super simple way for stakeholder groups to stay up to date on projects with which they are not directly involved
  • Lets a project group collaborate easily on day-to-day tasks while keeping track of decisions and docs
  • Integrations with Jira, Loom, Asana, etc minimize mindless tasks

Cons

  • I would appreciate a bit more flexibility on notification preferences.
  • The ability to "pin" chats to a centralized location rather than just in place.
  • Enables projects teams to recapture 3-5 hours of meeting time each week.
  • Automations around bug submissions save 3-5 hours weekly for our TPMs and business analysts
  • Product teams can quickly and broadly provide insights, updates or gather feedback without needing to meet.
The interface across modalities (web, desktop and mobile) is intuitive and clean. I do not need to rely on multiple tools. I can eliminate email for everything except external communications. The built-in huddle feature is perfectly lightweight and the Canvas feature has proved invaluable to running better meetings.
To me, there is no competition between Slack and Microsoft Teams. In my opinion, Slack crushes MS Teams in every regard and is a pleasure to use. I think MS Teams on the surface looks like it has a comparable feature set, but when you actually USE the app, there's no question: Slack dominates for usability and ease.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Slack is great for quick chats to a single person all the way to managing a complex project and everything in between. Teams (especially distributed teams) need a way to communicate throughout the day and Slack answers the call.

Slack Feature Ratings

Workflow Automation
8
Mobile Access
10
Search
10
Visual planning tools
9
Chat
10
Notifications
8
Discussions
10
Surveys
9
Internal knowledgebase
Not Rated
Video files
10
Audio files
10
Document collaboration
10
Access control
10
Advanced security features
Not Rated
Device sync
10

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