Splashtop is an amazingly priced remote access software with great performance and robust features
January 11, 2022

Splashtop is an amazingly priced remote access software with great performance and robust features

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access

Overall Satisfaction with Splashtop

We originally decided to use Splashtop for unattended remote access when all the other more well-known software companies started to substantially increase their prices -- I researched alternatives and came across Splashtop which seemed to provide all the same features and support (unattended remote access, secure, simple to use) and was very pleased with its pricing -- after using it, found its performance and features were excellent -- when the pandemic hit and many users moved to WFH, we added the SOS support service -- I highly recommend this product for smaller companies
  • great pricing - I don't think there is another vendor that provides their service, for the same low cost
  • easy to install, configure, and use
  • great remote performance
  • honestly, I can't think of any shortcomings
  • again, cost savings - when all the other comparable vendors substantially raised their prices, Splashtop remained/remains the same
  • very reasonable, if any, increase in annual pricing - surprising, especially throughout the pandemic
  • Splashtop added an additional level of ease for remote support for our satellite locations
I don't think I have ever had to contact anyone for support at Splashtop, other than upping licensing, and that was simple and quick
Splashtop definitely meets our needs for secure unattended remote access for our satellite locations -- encryption is up to industry standard, and they do provide TFA, as well as email verifications when new logins/devices are detected
Splashtop was configured in the web UI quickly and easily -- client installations were the same -- very small executable file, barely any customized configuration necessary
Yes - Splashtop replaced GoToMyPC simply for the price -- as mentioned, so many other competitors gradually raised their annual subscriptions over a period of two or three years, which ultimately led me to Splashtop -- they provide the same features and functionality, for the same cost as always

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Definitely works well for us at satellite locations, where the Internet is not our own -- for instance, satellites where we lease space and are not able to configure site-to-site VPNs from our firewall to theirs -- the SOS support service is great for assisting home users when they need support, but don't need/want an always-on remote support software on their home computer