Item: Splashtop
Rating: 10
Author: Terry Hamberg

Overall Satisfaction with Splashtop Enterprise

Use Cases and Deployment Scope

We use Splashtop for 2 main reasons: 1. For remote working. This is particularly helpful with the pandemic. Able to access all work applications, emails, etc. without having to be at the office or have duplicate software packages at remote offices. 2. To provide support to staff members without having to be in their office/cubicle spaces. Both for technical support and for workflow assistance. Again, especially helpful with Covid protocols. No need to be in close proximity, sitting in employees' chairs, touching their keyboards and mice, etc. Can assist all staff from the comfort of my own computer screen.

Pros and Cons

Pros

Can add more computers to existing users without having to upgrade the package every time, saving time and $$ (the main annoyance of the competitor we were with that led to finding Splashtop - glad we did!)
Easy interface - short learning curve
Like being able to have multiple users on one computer, easy to switch (shared computer at my remote location)

Cons

A very minor annoyance, seems like it tells me a lot that there's a bad connection (popup alert AND colored bar at the top that obscures the menu bar on the remote computer). My remote location's internet is often dodgy, so it seems like I'm constantly closing these alerts, especially the one that blocks menu bars. Just one or the other would be plenty for me, and maybe rethink location?

Return on Investment

Pandemic workflow solution
Efficient tech support
Better value than competing product we were using

Support Rating

This is really a n/a answer, which in my mind is positive, as I really haven't had to reach out to Splashtop support, beyond self-help online.

Splashtop Security

I feel comfortable using Splashtop, which in this age of rampant security breaches, is saying something. While I'm not using all of the available tools, (2FA, etc.), the fact that they are included is good.

Onboarding with Splashtop

Well, I had the advantage of coming from a competing product that we had used for years, which was actually quite a bit more difficult to use, so it felt like a breeze migrating to Splashtop, for me anyway. The only thing that was a tiny stumbling block at first was figuring out which download I needed for each purpose. "Streamer's" name made the most sense as descriptive of what it does, so started with that and went from there.

Products Replaced

Yes - LogMeIn. Had been a long-time customer of theirs. Started out with the free version which was soon discontinued and had to go to a paid plan. Then the costs escalated quickly, and what you got for each package shrunk too. Like a candy bar 1/4 the size for 10X what it used to cost. Felt we had been subjected to "bait-n-switch" big time. The interface was not that easy to use either. Certainly not as user-friendly as Splashtop. Would highly recommend anyone looking for a better alternative to make the jump from Logmein to Splashtop.

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

Adobe PhotoShop, QuarkXPress, 1Password, Microsoft 365 (formerly Office 365)

Likelihood to Recommend

For our use, or for colleagues who would be in similar situations, it is very well suited. Like that it's scalable to a small operation like ours can find an affordable level, and it seems flexible for large scale operations as well. I use it on my phone all the time for quick tasks, however, it's a bit clunky doing it that way for big/detailed jobs, which, while still doable remotely, are better done from a device with a larger screen and keyboard/mouse. I will say that having a dodgy internet connection as I do at my remote location - the price of enjoying small-town living - makes it feel a bit like you're trying to move "underwater" waiting for each click of the mouse to register. If someone had an even worse internet connection and less patience than I do, I would probably not recommend using any remote solution, including Splashtop.

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Splashtop review 2022

Modules Used