Superstar Companion
June 13, 2021

Superstar Companion

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

It is being used by the customer service department. By receiving calls and doing outbound to get in touch with our customers to follow up about their missing information such as prescription, updating address, and by assisting in placing order over the phone or booking an appointment for troubleshooting their purchase from our company.
  • Providing accurate information that is entered.
  • Having option on putting customer on hold.
  • Having precise details on the address book.
  • Getting the specific time of the incoming and outgoing call.
  • Can easily view current status of an individual.
  • Provide more update such as having a noise suppression.
  • Sometimes the Talkdesk call bar is not syncing at the same time while being used.
  • Easier way to identify the call details
  • Lesser the time to locate the Customer's information since it was entered already.
I could have give a 10/10. However, needed to add some features for the betterment of the over all quality and experience of the user. Also, could have had an option to automatically update everytime we are logging out just to make sure everything is still working fine if will be using again the following day.
Overall, everything seems to be smooth when we transition from a different tool to this, and it was implemented so quickly. It is user friendly and can be easily navigated and you can easily understood the interface once you had your preview and training on how to use it properly.
There are instances where the customer is a first time and not existing account. By having an option to save their name on it we were able to contact them back.
I wasn't part of the decision making for this.

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?


Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?


Talkdesk is well suited by having an automatic area code by selecting the flag for each and every country that we usually and needed to contact, which I find very convenient. The scenarios where it is less appropriate is that when you have a lot going on in the background it doesn't have a noise suppression option and sometimes it'd not automatically syncing.

Talkdesk Feature Ratings

Agent dashboard
Outbound response
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
Predictive dialing
Not Rated
Interactive voice response
Not Rated
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated

Using Talkdesk

Customer service.
100 - Quality Analyst, Team Leader, Work force, and customer service representative
  • Call review
  • Call back
  • Call transfer
  • Having a much clearer line while communicating
  • User friendly interface
  • Easily to view information
  • Marketing
  • Operations
Talkdesk is easy to use and has a sleek design.

Evaluating Talkdesk and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
Not included in decision making
None everything seems okay

Talkdesk Implementation

  • Synchronization
  • Conducting a one time training

Talkdesk Support

On my point of view, it's doing the role that we need.
Not applicable question

Using Talkdesk

  • Interface
  • Outbound calling
  • Switching status