Easy Collaboration with TeamViewer
Updated July 26, 2022

Easy Collaboration with TeamViewer

Louis Schietekat | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

My two co-directors and I work remotely and we have weekly meetings using WhatsApp calling or TeamViewer. WhatsApp calling when we are just providing feedback on previous agenda items and TeamViewer when we need the screen sharing functionality to jointly work on a document or brainstorm around a new business idea, strategy or process.
  • Sound quality is great.
  • Screen sharing is super useful.
  • I don't believe it uses too much internet bandwidth.
  • The application controls could be more intuitive.
  • The application controls are not the same for the host and the joining user which makes it hard to guide a new joining user unfamiliar with the application.
  • As the Host it would be useful to be able to swop presenting screens.
  • Saves time: I can assist team members quickly.
  • Saves money: I can assist team members remotely, no travelling.
  • Content creation; we use Teamviewer to jointly create video content from remote locations.
As an alternate collaboration toot one can use Skype with its screen sharing functionality and it also provides the ability to hand over control to another user although we have not used this functionality. However, it does seem that TeamViewer is more aimed towards a host "taking control" as apposed to a host "handing over control" to an attendee.
When collaborating on a document of spreadsheet, one could simply use Google Drive with Google Docs or Sheets. This is however limited to the specific document and you would not be able to jointly jump between applications.

Do you think TeamViewer delivers good value for the price?


Are you happy with TeamViewer's feature set?


Did TeamViewer live up to sales and marketing promises?


Did implementation of TeamViewer go as expected?


Would you buy TeamViewer again?


TeamViewer is indeed easy to implement and for the most part, controls are simple. However, we have had some challenges, especially with new users, to get the sound working on a new session. This challenge is made more complicated because, as the host, you don't face the challenge often plus your controls look different from the joining user which makes is hard to direct them to solve the sound problem.
We don't use TeamViewer to run servers or other systems remotely but more as a collaboration tool. Hence we have not had the need to utilize the TeamViewer security features. However, it does seem that the application is packed with all the security features typically required by IT technical support providers.
Canva, Google Drive, WhatsApp Business, Microsoft 365 (formerly Office 365), Inkscape, Google Workspace (formerly G Suite), Bitrix24, QuickBooks Online, Sage Business Cloud Accounting (formerly Sage One Accounting)
We often use TeamViewer when one of my team members and I need to work on the same document or when one of my team members needs assistance with using or navigating one of our business tool applications. We have even jointly created "how to" type video content with the two "video hosts" contributing from different locations.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Multi-platform remote control

Using TeamViewer

TeamViewer does what it does well. It is pretty easy to install which is a bonus when guiding someone remotely to install the application for the first time. Once installed its then pretty simple to make a connection with that remote user. It's a simple concept to connect to another device and control it remotely however, to have that functionality is invaluable in remote assistance.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Connecting to or from a remote user
  • Communicating with a remote user once connected
  • Reversing control between connected devices
  • Once connected, to guide a remote user to unmute their microphone to start verbal communication
  • Application updates are forced and sometimes untimely
  • These are both minor issues and only mentioned as being super critical