Remote access with TeamViewer is an affordable option
Updated July 26, 2022

Remote access with TeamViewer is an affordable option

Jerica Gilley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

When Citrix or a VPN solution is not available, TeamViewer is utilized to access computers remotely. In addition to being able to collaborate and work remotely, it gives users access to a variety of operating systems, including Windows and Macintosh. During the pandemic, it has shown to be a successful tool for linking people across the world to distant systems at smaller remote sites and offices.
  • Remote help settings can be generated.
  • Basic capabilities for interacting with a distant computer.
  • Device management for the entire organization.
  • Facilitating the creation and maintenance of sessions.
  • An improvement in the timeout limit is needed.
  • Improved unattended access is needed.
  • Because of the trustworthiness of TeamViewer's remote access, it was possible to avoid making a trip to the workplace entirely.
  • TeamViewer makes it simple to restart computers remotely, ensuring that upgrades are completed on time and in the most secure manner.
  • Files are securely transferred from faraway systems to maintain IT governance and confidentiality in the most secure manner possible.
When I tried LogMeIn and VNC, I discovered that TeamViewer was more reliable, quicker to set up, and more consistent in terms of connection stability and reliability. All in all, it is a more cost-effective and efficient solution that can be deployed without the need to open firewall ports and can be installed effortlessly by any end-user.

Do you think TeamViewer delivers good value for the price?


Are you happy with TeamViewer's feature set?


Did TeamViewer live up to sales and marketing promises?


Did implementation of TeamViewer go as expected?


Would you buy TeamViewer again?


Our Windows and OS X systems were both accessible through the use of TeamViewer. Regular staff was able to effortlessly install the product. We were able to put it into action swiftly and affordably. We were able to establish remote access and file transmission rapidly because of this tool.
These features will be utilized to their fullest potential in order to ensure that unauthorized access to our remote systems that control the servers, as well as RPA bots, will be avoided at all costs, as the data that is used in our organization is required to be kept with a high level of confidentiality.
A VPN or Citrix solution is more expensive than using TeamViewer, but the cost is less than the cost of deploying a VPN. Small remote offices and organizations without on-site IT assistance are ideal candidates for Team Viewer. Citrix or a secure VPN is more suited for bigger offices. TeamViewer is also more secure than a VNC client.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Centralized management dashboard
Session record
Monitoring and Alerts
Multi-platform remote control

TeamViewer Security and Support

No, we didn't pay for premium support because it isn't what we need right now. Since we've been able to work out our worn, we haven't needed any help from TeamViewer so yet. The service is simple to use and doesn't need a lot of effort to understand.
Our equipment and organization are already protected by other services, so this is mainly for rapid access and assistance. As a developer, I wish there was a common feature that would allow for remote control of devices, such as a backend connection to a device's registry, disks, and other functions, without having to bother the end user.
If we were to do it all over again, I'd definitely repurchase this service. Anyone or any business seeking for the greatest remote connection software should consider using this service, in my opinion. Because it is such a useful tool, remote monitoring should be included as standard, not as an optional extra.

Using TeamViewer

Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
  • Remote Connection
  • Well integrated
  • File Transfer
  • Configuration of remote access
Yes - The graphical user interface is the same as on a desktop computer. However, using the UI on a mobile device is a little more difficult. The navigation is a little more complicated and requires some time to get used to. It is necessary to setup or understand each device's single, double, and right-click options before utilizing the interface.