TeamViewer - remote tech support at its finest
November 25, 2021

TeamViewer - remote tech support at its finest

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I use TeamViewer to remotely access the computers of other staff members when I am offsite. It was especially helpful when teaching remotely as I was able to support and fix most problems on staff computers without physically needing to see the device. This saved countless hours and ensured that children's education was able to continue despite being unable to attend school due to the COVID-19 outbreak.
  • Remotely access colleagues computers while offsite
  • Offer tech support more effectively as I'm able to physically control the device
  • Passwords and Ids are simple and easy to have staff locate and share
  • I find that when using TeamViewer to connect to a Mac, typing does not work completely accurately
  • It could be easier to set up connections to trusted computers that don't require passwords each time although I understand this would be a security risk
  • Could possibly include a video chat feature to make the person whose computer is being controlled more comfortable that they can trust the person
  • TeamViewer is relatively inexpensive meaning that tech support is able to be offered remotely cutting down on technician travel costs.
  • TeamViewer is free for personal use making it an easy choice when it comes to offering technical support for elderly friends and family
  • TeamViewer has meant quicker fixing of issues meaning less downtime for staff and therefore children are able to benefit from working computers in class more often
I find that TeamViewer is easy to install and set up on most devices. It is free (for personal use) which gives it an edge over Apple Remote Desktop. It is also available to access Windows and Mac computers which is an edge over Apple Remote Desktop. Chrome Remote Desktop requires users to have a Google account in order to use, whereas TeamViewer does not.

Do you think TeamViewer delivers good value for the price?


Are you happy with TeamViewer's feature set?


Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?


Would you buy TeamViewer again?


TeamViewer is fantastic for accessing colleagues' computers if they are using a PC or a Mac. Provided that the user has a stable internet connection that is not hampered by any network limitations, it is very easy to make a connection and control a computer remotely. TeamViewer is not able to remotely control a Chromebook which would be a really handy feature although I understand that this isn't possible due to Chromebook limitations.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Centralized management dashboard
Not Rated
Session record
Multi-platform remote control