Item: TeamViewer
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I use TeamViewer to remotely access the computers of other staff members when I am offsite. It was especially helpful when teaching remotely as I was able to support and fix most problems on staff computers without physically needing to see the device. This saved countless hours and ensured that children's education was able to continue despite being unable to attend school due to the COVID-19 outbreak.

Pros and Cons

Remotely access colleagues computers while offsite
Offer tech support more effectively as I'm able to physically control the device
Passwords and Ids are simple and easy to have staff locate and share

I find that when using TeamViewer to connect to a Mac, typing does not work completely accurately
It could be easier to set up connections to trusted computers that don't require passwords each time although I understand this would be a security risk
Could possibly include a video chat feature to make the person whose computer is being controlled more comfortable that they can trust the person

Return on Investment

TeamViewer is relatively inexpensive meaning that tech support is able to be offered remotely cutting down on technician travel costs.
TeamViewer is free for personal use making it an easy choice when it comes to offering technical support for elderly friends and family
TeamViewer has meant quicker fixing of issues meaning less downtime for staff and therefore children are able to benefit from working computers in class more often

Alternatives Considered

Chrome Remote Desktop and Apple Remote Desktop

I find that TeamViewer is easy to install and set up on most devices. It is free (for personal use) which gives it an edge over Apple Remote Desktop. It is also available to access Windows and Mac computers which is an edge over Apple Remote Desktop. Chrome Remote Desktop requires users to have a Google account in order to use, whereas TeamViewer does not.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

Google Backup and Sync, Google Authenticator, Google Drive, Apple Keynote, Apple Pay, Google Pay (formerly Google Wallet), Google Classroom, Microsoft 365 (formerly Office 365)

Likelihood to Recommend

TeamViewer is fantastic for accessing colleagues' computers if they are using a PC or a Mac. Provided that the user has a stable internet connection that is not hampered by any network limitations, it is very easy to make a connection and control a computer remotely. TeamViewer is not able to remotely control a Chromebook which would be a really handy feature although I understand that this isn't possible due to Chromebook limitations.

TeamViewer - remote tech support at its finest

Overall Satisfaction with TeamViewer