Item: TeamViewer
Rating: 10
Author: Isaac Silvin Dass

Overall Satisfaction with TeamViewer

Implementation Rating

TeamViewer was successfully implemented within organization which greatly enhances productivity and collaboration with Clear Planning and Goals for Implementation, Gradual Rollout and Pilot Phase, Track Usage and Performance Metrics, Continuous feedback and Adjustments, Integration with Existing Systems to help you streamline your process and improves the scalability, reliability and efficiency.

Use Cases and Deployment Scope

We use TeamViewer in organization for Remote IT Support and Remote Access for Employees to collaborate the work and monitor the system. It address and gives the results as Increased Downtime and helps to stay productive. Its scope is that it can integrated with any third party tools and it can be used across industries.

Pros and Cons

Pros

Remote IT Support and Trouble Shooting
Real Time Collaboration in Remote Meetings
Multi User Remote Sessions
Mobile Device Support and Management

Cons

User Interface Complexity
Latency Issues
Limited Customization Options

Return on Investment

Time Savings and Increased Efficiency results in Cost Savings
Improved Customer Support and Satisfaction
Global Support and Scalability

We have got Immediate benefits within 3 months period of time resulting in Time and cost savings and also faster response time.

Alternatives Considered

AnyDesk and Splashtop

TeamViewer was selected primarily due to its broader range of features for larger teams and complex support needs including multi user sessions, Comprehensive remote support, Device Management Tools, Cross Platform Support, integration with other business systems. For business TeamViewer offers the scalability and reliability to increase the revenue growth.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Security

Security is the very critical factor for organizations using TeamViewer. The Robust security features like 2FA, HIPAA, SSO are vital in protecting sensitive data and ensuring data safe operations to handle personal and confidential information. By Taking these features in control the organization can mitigate security risks with industry regulations resulting in peace of mind knowing that all our sensitive information is being protected in a secure environment.

Other Software Used

Slack, Trello, Asana

Likelihood to Recommend

Remote IT Support for distributed Teams which offers real time troubleshooting, software updates or fixes without sending someone to onsite. It also provides file transfer and session recording to address the issue perfectly. It also provides remote assistance to customers. TeamViewer is less Appropriate in Real Time High Performance Applications like Gaming and Video Editing and also restricts Multiple user access.

TeamViewer Feature Ratings

Comments

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Best Reliable and Secure Solution for Remote Access and Support