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Happy with TriNet and the value they provide.
September 30, 2019

Happy with TriNet and the value they provide.

Saybra O'Brien | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

TriNet is our PEO and we use them for all benefits administration and compliance. The use of TriNet addresses our need for compliance across multiple states.
  • Payroll
  • Benefits admin
  • 401k management
  • Unemployment mediation
  • Federal reporting and compliance
  • Blanket communications can be confusing. During open enrollment, even if an employee has completed their enrollment process, they continue to receive email reminders to enroll, causing them to worry maybe they didn't complete something.
  • Dedicated account reps can sometimes be very busy and are not able to respond to emails as you'd expect. This is likely not due to their neglect, but rather to large client load.
I've never had an issue that was brought to TriNet that they couldn't help solve or provide clarity over. Sometimes, it takes more effort on my part than I'd imagined having to put in with PEO managing matters, but overall I've been pleased. My issues are treated as top priority and solutions are provided quickly.
Platforms are intuitive and easy to use.
  • Payroll has been simplified
  • Individual state reporting has been removed from our plate and placed on TriNet's which is great.
TriNet's level of customer service and pricepoint is superior to the other companies we researched.
TriNet seems well suited for mid-sized companies that are small enough to need the extra help/backup and not large enough to house their own experts in the field.

TriNet Feature Ratings

9.7
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated