Great product with great people behind it
February 19, 2021
Great product with great people behind it
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
We use UKG Pro company-wide as our primary payroll and time management system. Additionally, we take advantage of its full HRIS reporting suite to process taxes, PPACA reporting, EEO reporting, Workers' Compensation reporting. Recently, we have added performance management and learning management products.
- Customer service is fantastic—their rapid response team addresses problems quickly and accurately. They are patient and work well with users of all experience levels.
- Implementation of their products is painless—dedicated implementation specialists work with you through the entire process.
- The BI reporting functions are best in class.
- Occasional system quirks—such as the lack of an "undo" function when terminating in the core.
- Role administration can be cumbersome depending on your org structure.
- The ability to manage multiple functions in one platform has reduced our annual spend by almost $100k.
- The platform has allowed our HR department to function extremely lean while still maintaining service levels.
- ADP Enterprise eTIME, ADP ezLaborManager, ADP Workforce Now, Oracle PeopleSoft HCM, Optimum Solutions HRIS, now from Kronos / UKG (discontinued), Paycom and Paycor
UKG Pro is competitive in its pricing models but more transparent than some other products we have used. They are consistently ranked as one of the top employers in their industry and this comes across in all dealings with their employees from contract negotiations, to implementations, to ongoing support. Their customer support is what makes it hard to consider moving away.
PPACA reporting was daunting as a first-time filer. The same goes for the first time building and implementing an updated open enrollment. In both scenarios, the user guides for self-service were helpful and when I was stuck, a quick phone call to rapid response resolved the issue quickly.