What makes Ultimate Great after 25 years
Updated February 03, 2016
What makes Ultimate Great after 25 years
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
We use UltiPro as our employee management tool. It is the one stop shop for our managers to manage their employees.
- One place to go for everything- The employee self serve tool makes everything available in one spot
- User Experience fits everyone-All employees use Ultipro, even if it is something as easy as checking your pays stub or W2.
- Customer Service- Response times are great for first level issues (which cover 90% of any issues), but if you have to have your problem escalated to another team, you may have to wait a few days.
- Integrations with outside Learning Management Systems- We use BLR and Skillsoft and have to manually run reports, create new training class codes and import training classes taken each month.
- Mobile Access for smart phone /tablet users across all products- Older version of Recruitment is not mobile friendly at all and we have experienced delays getting upgraded to R14
- Business Flow Customization- It would be really nice if we could direct business flow based on certain responses.
We used Silk Road for our onboarding process at one time. They were great at first but they began to nickel and dime us with addition of new forms and making minor changes. Also, as they began to upgrade their systems, things we liked about the system began to no longer be available without extra costs and when we finally decided to leave them for Ultipro, they held our data records hostage until we paid them an additional fee to convert to a format we could read.
UKG Pro Feature Ratings
Using UltiPro
1500 - All of our employees use Ultipro. Employees use it to access their pay stubs, sign up for benefits and access their w-2's. Managers use it to make job changes, payroll changes and we are starting to add performance management to this as well.
6 - The Recruiters and Admin in HR and the payroll department all have access to support Ultipro (password resets, administrative changes, etc).
- Employee Access to Pay information
- Manager Access for any employee changes
- Onboarding for new employees
- Recruitment of new employees
- While not unexpected or innovative, the biggest impact for our company was making everything available in one spot (manager self-serve). Before we made that change there were numerous sites a manager had to visit for different things.
- Setting up training imports to add ALL training classes to employees records. The only downside to this is having to add new training class codes each month for any new classes.
- Performance Management and Employee Counseling, Write Ups and Accomodations
- Linking our main training sites with automated downloads to Ultipro
- Adding some customized fields to termination process to cut down on company property not being turned in.
Evaluating UltiPro and Competitors
- Price
- Product Features
- Product Usability
- Third-party Reviews
Probably the product features. Ultipro is so easy to use, even our most technically challenged employees understand how to use it.
Definitely would contact other companies to see if they had any issues with the integration.
UltiPro Implementation
Not sure - Our implementation took place back in 2002. I think the lesson learned would be to have Ultipro more involved. We had a non-Ultimate approved outside contractor helping us with out implementation and he did not fully understand how Ultipro worked so there are a lot of things that were not set up for maximum efficiency.
- Ultipro not set up to its best efficiency
- Having an outside contractor that was not Ultimate approved assisting with implementation
- Professional services company
It was an individual contractor who was not Ultimate approved.
UltiPro Training
UltiPro Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - We get a faster response time, especially on service requests for changes.
Whenever we have basic needs, the first level response team is extremely timely in their ability to resolve the issue in a timely manner. The issues we have is if the first level team cannot resolve and they have to escalate it to another team. This is where our service requests tend to end up in a black hole and the only way to get them resolved is to continually manually request escalations and sometimes even sending emails to service supervisors.
Using UltiPro
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Checking pay stubs
- Changing personal or job information
- Signing up for benefits
- E-Recruitment (Older Version)
- Performance Management (no training offered)
- Setting up Open Enrollment
Yes - It works well but it is not offered in the E-Recruitment system which can sometimes lead to loss of qualified candidates.