Overall Satisfaction with UltiPro
Payroll, benefits, onboarding. Being used by Finance and Human Resources. Addresses support that we lacked with our prior supplier.
- The service people are always very nice.
- You can receive assistance in minutes.
- The year end process check lists are wonderful.
- Missing functionality in UTM. I would like to have the supervisor access (in order to see what screens they see) along with my Administrator access.
- Some of the support people may not have enough knowledge of our system or just in general.
I believe we have achieved most of our goals.
We saw it as an opportunity to grow.
UKG Pro Feature Ratings
Upgrading UltiPro
- I don't know if we have been through an upgrade
- More efficiency
UltiPro Training
We did the online webinar training
- Online training
Using UltiPro
200 - All employees use Ulti Pro in one capacity or another.
4 - Accounting and Human Resources.
- Payroll
- Time entry
- PTO tracking
- Onboarding feature
- Different PTO Plans
- Suervisors being able to access reports
- More of the big picture functions
Evaluating UltiPro and Competitors
- Product Features
- Third-party Reviews
Not sure
UltiPro Implementation
- It seemed redundant at times
- Implemented in-house
UltiPro Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes, especially with UTM. Nilay Patel is the best I have seen. He usually knows what is wrong even if I only explain it to him once.
Using UltiPro
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Quick to learn Convenient Feel confident using | None |
- Payroll processing step-by-step
- UTM is easy to maneuver
- Business Intelligence